Key skills
Reservoir EngineeringARIESPHDWinA&D EvaluationsEconomic EvaluationsAnalytical SkillsCommunication SkillsTeam-oriented MindsetLeadershipCommunicationProblem SolvingSales
About this role
ComboCurve is an industry leading cloud-based software solution for A&D, reservoir management, and forecasting in the energy sector. They are looking for a Petroleum Engineer to join their Customer Experience team, where the role focuses on ensuring customers find value in their software through onboarding, adoption, and advocacy.
Responsibilities:
- Contributing to ComboCurve’s client retention goals by driving product adoption and expanding usage through proactive, regularly scheduled touchpoints
- Serving as the primary owner of the consultative journey for an assigned portfolio of customers
- Advising clients on industry best practices, reservoir engineering workflows, and how to maximize value using ComboCurve
- Identifying opportunities for user growth and account expansion within existing client organizations
- Developing, executing, and maintaining strategic success plans tailored to each allocated customer
- Acting as a trusted advisor and thought leader within the oil and gas industry by contributing to relevant content, discussions, and insights
- Serving as the source of truth for all facets of your customer base, including technical workflows, business objectives, and account strategy
- Driving client adoption by aligning ComboCurve solutions with evolving business needs and operational goals
- Supporting customer inquiries through established support processes and ensuring timely resolution
- Advocating for customers internally by providing strategic feedback to Product, Sales, and Leadership teams to continuously improve the customer experience
- Travel intermittently for on-site customer engagements and trade shows
Requirements:
- A background of 1-4 years in Reservoir Engineering
- Familiarity with reservoir engineering workflows, including but not limited to A&D evaluations, PDP forecasting, upside forecasting, and economic evaluations
- Experience with ARIES, PHDWin, and other similar reservoir engineering and economic modeling software
- A collaborative, team-oriented mindset with the ability to work cross-functionally
- A strong analytical and process-driven approach to problem solving
- Excellent verbal and written communication skills, with the ability to explain technical concepts clearly to diverse audiences