Serve as a primary stakeholder in IT operational processes supporting the service
Coordinate and manage end-to-end service delivery for customers
Develop and manage system, network, performance, and cybersecurity requirements
Define and manage Service-Level Agreements (SLAs)
Lead and oversee project budgets, staffing, and contractual performance
Participate in acquisition activities as needed
Perform needs analysis to identify opportunities for process solutions
Develop methods to monitor and measure risk, compliance, and assurance efforts
Review service performance reports and drive continual improvement
Conduct audits of IT projects and evaluate procurement effectiveness
Conduct import/export reviews for acquiring systems and software

Advanced degree in a technical/cyber-related field
7+ years of relevant experience
U.S. citizenship and eligibility for security clearance
Advanced knowledge of acquisition/procurement life cycle and system life cycle management principles
Proficiency in Import/Export control regulations (specifically for cryptography and security technologies)
Mastery of service management concepts (ITIL)
Understanding of Cloud-based knowledge management and enterprise architectural frameworks
Skill in identifying system performance indicators and translating complex information needs into intelligence collection requirements

Senior IT Project Manager

Key skills