Contact Center - Consulting Solution Engineer, Manager

Zoom is hiring a Solution Engineering Manager for the Contact Center team with expertise in CCaaS to develop and expand the Americas Enterprise teams. The role focuses on managing Consulting Solutions Engineers, fostering collaboration, and driving continuous improvement while designing and optimizing technical solutions to improve operational performance.

Responsibilities:

• Leading joint technical business planning, enablement, and technical strategy sessions with Zoom’s strategic partners
• Aligning closely with Zoom’s Product teams to focus on key integrations that scale the Zoom CX solution with new customers, prospects, and partners. Driving technical evangelism across CX Engineers, distinguished architects, strategic partners, Zoom Marketplace, and Sales teams to support alliances and integrations
• Presenting and demonstrating Zoom’s CX solutions to showcase the power of the platform and strategic integrations that drive better customer experiences
• Blending high-level technical expertise with strategic business acumen to accelerate and grow Zoom’s CX offerings
• Serving as a trusted advisor for Zoom’s CX solutions

Requirements:

• 10+ years experience in Solution Engineering within Customer Experience (CX), CCaaS, or cloud delivered communications technologies
• 4+ years leading a technical pre-sales organization
• Engage, retain, and develop high-performing teams with experience in large Enterprise and Strategic level business
• Work alongside teams to drive customer business outcomes and address complex solution requirements
• Understand multi-vendor solution architectures, both on-premises and cloud
• Present and communicate effectively with customers, decision makers, and internal teams including management, sales representatives, and product teams
• Discuss business objectives, outcomes, TCO, and ROI with customers