Program Manager, Talent Management Products

ServiceTitan is a company focused on empowering its employees through effective talent programs. The Program Manager for Talent Management Products will own and design systems that enhance employee performance and onboarding, ensuring they are scalable and user-focused while leveraging technology and data.

Responsibilities:

• Own Talent Management Products End-to-End: Define architecture, roadmap, and measurable outcomes for talent programs, from onboarding to persona-based enablement systems. Design intuitive, scalable systems that equip managers to onboard and support employees consistently — reinforcing leadership behaviors and driving time-to-productivity and performance
• Leverage Technology to Test and Learn: You’ll stay curious about AI and emerging tools, and regularly explore how they can meaningfully improve employee and manager experiences. You’ll do that by building and testing lightweight prototypes, iterating, and partnering with the right teams to scale what proves valuable
• Take a Systems, User-First Approach: Zoom out to understand the full talent ecosystem, employee journey and pain points, user personas, then design programs and solutions that connect, building experiences, products, and data flows that reinforce each other rather than operating in isolation
• Evolve Programs (0→1 and 1→2): Establish onboarding foundations for global scale, evolve executive onboarding into modular systems, and modernize legacy programs through simplification, structure, and adoption-focused design
• Move Fluidly Between Strategy and Execution: You'll balance building scalable systems with staying close to the employee experience—periodically facilitating programs yourself to identify friction points and ensure what you design actually works in practice
• Drive Execution and Cross-Functional Alignment: Translate strategy into prioritized roadmaps, clear milestones, and defined ownership. Align HRBPs, Compensation, Benefits, People Tech, and business leaders to maintain forward momentum
• Lead Adoption, Communication, and Positioning: Own positioning and rollout strategy for your initiatives. Design clear, behavior-reinforcing communication at key moments and iterate based on adoption data and feedback

Requirements:

• Proven experience leading 0→1 program and product builds and evolving 1→2 initiatives in ambiguous environments with full accountability for outcomes
• Resourceful and scrappy, comfortable prototyping with constraints, testing quickly, and iterating your way to solutions rather than waiting for perfect conditions
• Treat the employee journey as a product, mapping journeys and service blueprints to identify friction and reduce 'cognitive load' for Titans
• Apply a user-centered lens, leveraging choice architecture and behavioral nudges, to build seamless systems that equip managers to lead consistently, drive time-to-productivity, and reinforce expected behaviors without adding 'noise.'
• Motivated to design talent systems that shape behavior at key moments and drive measurable individual and company performance
• Simplifies complexity and influences effectively across all levels
• Experience in high-growth or tech environments
• Background in Talent Management, Employee Experience, UX, Service Design or Product Management
• Familiarity with modern HR/L&D tooling ecosystems
• Experience with design thinking frameworks
• Experience scaling programs or products from local → global and/or IRL → virtual