Customer Service Representative III

Medtronic is a leader in global healthcare technology, committed to addressing challenging health problems. The Customer Service Representative III will engage with both external and internal customers, handling inquiries, managing orders, and ensuring customer satisfaction while supporting the company's mission of improving healthcare access and equity.

Responsibilities:

• Represents company to external and internal customers, answers product-related questions, traces lost shipments, interprets and clarifies customer orders for the shipping department, takes orders or registrations, and when necessary may connect customers to appropriate support or field staff
• May manage web-based ordering or registrations, confers with management regarding customer credits, returns goods for credit, identifies quality assurance complaints, and writes price differentials on mail orders
• May approve allocation of stock in short supply, special price quotations and bids, pricing allowances, deductions and adjustments
• May manage inventories at customer facilities using EDI (electronic data interchange), forecasting, replenishment and inventory systems, focusing on stock and allocation issues to maximize service levels

Requirements:

• High School diploma or equivalent with a minimum of 4 years of relevant experience
• Customer Service or Healthcare Experience