ServiceNow ITOM Engineer

Accelera Solutions Inc is seeking a ServiceNow ITOM Engineer to support the Enterprise Information Technology as a Service (EITaaS) contract with the Department of the Air Force. The role involves designing, implementing, and configuring ServiceNow ITOM capabilities to enhance IT services across multiple bases, ensuring a consistent and high-quality user experience.

Responsibilities:

• Coordinate with the Government and the ServiceNow ITOM Architect to design, implement, and configure ServiceNow Information Technology Operations Management (ITOM) capabilities as our selected automated network discovery tool
• Participate in enterprise discovery workshops with Government stakeholders to make key decisions impacting execution of the Configuration Management Database (CMDB) system and project and to facilitate any required policy changes
• Implement, configure, deploy, and maintain ServiceNow ITOM with an integration to Axonius
• Contribute to contract deliverables including test plans, CMDB Solution Strategy, Architecture Plan, and a security assessment

Requirements:

• Active DoD Secret Clearance
• Bachelor's degree in applicable field (computer science, engineering, cyber security, etc.) and 7+ years direct experience
• Experience with ServiceNow ITOM Discovery, CMDB, and Service Mapping capabilities
• A strong understanding of ServiceNow ITOM Discovery, CMDB, and Service Mapping capabilities
• A strong understanding of ITSM and ITIL
• A proven track record in ITSM technologies and comfortable in the dynamic atmosphere of a technical organization with a rapidly expanding customer base
• Experience implementing business processes, capability needs, business requirements, and business information models
• Experience analyzing data and data relationships across an organization's business areas
• Working knowledge of all elements of the software development life cycle, including planning, development, requirements management, CM, quality assurance, and release management
• Familiarity with Agile Scrum methodologies
• Strong skills with MS Office tools (Excel, Word, Project, Visio) and SharePoint
• Effective communicator at all levels, both written and verbal
• Certified ServiceNow Administrator or Certified ServiceNow Developer certification
• Axonius Platform experience
• Asset Management experience
• An active DoD Top Secret or higher clearance
• JavaScript/AngularJS development experience
• System integration experience using web services and other web-based technologies such as XML, HTML, AJAX, CSS, HTTP, REST/SOAP
• Agile or Scrum Master Certification
• Acts independently to expose and resolve problems
• Experience working in the Department of Defense