Senior Customer Activation Manager | Partnerships

Ramp is a financial operations platform focused on modern finance solutions powered by AI. The Senior Customer Activation Manager on the Partnerships team will be responsible for managing partner relationships and driving customer activation and retention through education and onboarding.

Responsibilities:

• Build and maintain strong, long-term relationships with key partners segments, including Accounting, Private Equity, and Venture Capital
• Serve as the trusted advisor and advocate for partners, understanding their business models, goals, and challenges
• Develop and deliver partner onboarding and education on the full range of integration and configuration options for Ramp’s suite of products
• Work with partners and their customers to drive efficient, thorough, and complete onboarding at scale

Requirements:

• Minimum 5 years of experience in Partner Success
• Fluency with partner ecosystem operations
• Exceptional project management and time management
• Excellent verbal and written communication
• Experience working with technical counterparts in Product and Engineering to share feedback, troubleshoot, and ideate workarounds as needed
• Desire to learn our product inside out. Understand why Ramp was built the way it was and know how to communicate this effectively
• Proven track record of exceeding quota and/or outperforming key target metrics
• Ability to anticipate customer needs and position product solutions accordingly
• High adaptability and ability to thrive in a fast-paced environment
• Experience with accounting partners, Private Equity, and/ or Venture Capital
• Experience contributing to the development and growth of new teams
• Familiarity with accounting software, including QuickBooks Online, NetSuite, Sage, and Microsoft Dynamics
• Experience with financial services sales
• Experience at a high-growth startup