Senior Principal, Technical Project Manager

TTEC Digital is a company focused on enhancing customer experiences through employee engagement. The Senior Principal, Technical Project Manager will manage client relationships, oversee the implementation of large enterprise projects, and ensure customer satisfaction through effective program management and communication.

Responsibilities:

• Manage the overall delivery relationship with assigned program/project clients
• Frequent and direct contact with senior-level managers, directors, and executives to provide technical expertise and project status
• Lead overall implementation of large enterprise projects and small programs, with team sizes varying from 3 to 50 people [TTEC staff, contractors, client resources, and vendors]
• Set up and drive program management functions including a communication plan, meetings, tracking, reporting, escalation processes, functional documentation, and other internal processes
• Deliver weekly status reports, either developed directly or in concert with project managers working in the program, and provide project progress and issues to client stakeholders, delivery management, and account team
• Ensure client stakeholder alignment and drive overall program customer satisfaction
• Develop and deliver financial reporting dashboards providing project financial status to client stakeholders
• Identify high-level risks, assumptions, and constraints. Implement approved actions and workarounds to minimize the impact of risks on the project/program, including delivery of change management required to address approved actions
• Review project invoices for accuracy
• Work with project staff to develop work plans and assign duties, and responsibilities to ensure the specified project objectives are met
• Coach members of the project teams as needed to optimize the efficiency of the team
• Manage the program resource plan, project plan, and schedule
• Achieve project goals within designated constraints
• Perform and support project management duties related to resource utilization and revenue projection
• Assist in the continuous improvement of the established project management methodologies
• Perform related duties as assigned

Requirements:

• Experience delivering transformation projects
• Deep knowledge in at least one of these technologies: Microsoft Solution stack, Customer Relationship Management-- Microsoft D365 CE highly desired, Data and AI
• 10+ years of Project/Program Management experience within a consulting environment
• Experience leading large enterprise client projects with 500,000 - $10,000,000 in consulting services, including executive-level sponsorship, and reporting requirements
• Experience managing projects following multiple implementation methodologies, including waterfall, agile/scrum, and hybrid methodology-run projects
• Experience leading multiple project teams ranging in size from 3 to 50 people
• Superb written and verbal communication and listening skills
• Excellent organizational and planning skills
• Keen attention to detail
• Ability to build relationships, collaborate, problem solve, negotiate, drive, and persuade, while maintaining positive relationships with client stakeholders, internal stakeholders and partners, project team members, and 3rd party partners
• Ability to travel up to 30%
• Experience leading a program with multiple projects and workstreams is preferred
• PMP or other Project Management Certification strongly preferred
• CSM, ACP, or SAFe Certification is desired and required for Hybrid or Agile-focused project teams