Key skills
CybersecurityAI technologiesPublic cloud technologiesSolutions EngineeringTechnical Pre-SalesNetworkingCloud architectureTechnical storytellingCustomer educationCommunication skillsPresentation skillsMentoringTeam collaborationProblem-solvingPythonCBashPowerShellAIMLAnalyticsAWSAzureGCPSaaSProduct ManagementCommunicationPresentation SkillsCustomer SuccessSales
About this role
Trend Micro is a global cybersecurity leader, helping to secure digital information exchange. They are seeking a Senior Solutions Engineer who will act as a trusted technical advisor, guiding customers in evaluating and adopting their cybersecurity platform while collaborating with various internal teams to enhance customer experience.
Responsibilities:
- Serve as the primary technical advisor for enterprise customers and prospects, guiding them through the evaluation, adoption, and expansion of our cybersecurity platform
- Develop a deep understanding of customer goals, challenges, and security requirements to align platform capabilities with meaningful outcomes
- Lead impactful demos, presentations, and technical storytelling that clearly articulate value and build confidence across technical and executive audiences
- Build and maintain trusted relationships with strategic partners to accelerate revenue and broaden market reach
- Represent the company as a thought leader at industry events, panels, webinars, and field engagements
- Develop high-quality enablement content demos, videos, architectural diagrams, training assets to support internal teams and partners
- Collaborate cross-functionally with Product, Engineering, Marketing, Channel, and Customer Success to ensure aligned execution and exceptional customer experience
- Provide product feedback and innovation insights to Product Management based on customer needs, technical gaps, and emerging market trends
- Lead and support Proof of Concepts (POCs) that demonstrate measurable technical and business value, ensuring alignment with stakeholder outcomes
- Maintain deep knowledge of platform capabilities, including beta features, upcoming enhancements, and cybersecurity best practices
- Travel within the U.S. for customer engagements, industry events, partner meetings, and strategic field initiatives
Requirements:
- Bachelor's degree or equivalent experience in cybersecurity, AI, cloud, networking, systems engineering, or related technical fields
- 5+ years of experience in Solutions Engineering, Sales Engineering, or Technical Pre-Sales roles
- Proven experience working with technical decision-makers and executives in enterprise environments
- Strong understanding of public cloud technologies (AWS, Azure, GCP)
- Broad technical acumen across cybersecurity, cloud architecture, networking, AI, risk visibility, and IT modernization
- Experience designing/architecting solutions in on-premises, hybrid, and cloud-native environments
- Ability to rapidly learn modern technologies and thrive in a fast-evolving cybersecurity landscape
- Excellent communication and presentation skills with the ability to present to a variety of external audiences, including C-level executives
- Proven experience and passion for public speaking, live demos, and customer education
- Serve as the primary technical advisor for enterprise customers and prospects, guiding them through the evaluation, adoption, and expansion of our cybersecurity platform
- Develop a deep understanding of customer goals, challenges, and security requirements to align platform capabilities with meaningful outcomes
- Lead impactful demos, presentations, and technical storytelling that clearly articulate value and build confidence across technical and executive audiences
- Build and maintain trusted relationships with strategic partners to accelerate revenue and broaden market reach
- Represent the company as a thought leader at industry events, panels, webinars, and field engagements
- Develop high-quality enablement content demos, videos, architectural diagrams, training assets to support internal teams and partners
- Collaborate cross-functionally with Product, Engineering, Marketing, Channel, and Customer Success to ensure aligned execution and exceptional customer experience
- Provide product feedback and innovation insights to Product Management based on customer needs, technical gaps, and emerging market trends
- Lead and support Proof of Concepts (POCs) that demonstrate measurable technical and business value, ensuring alignment with stakeholder outcomes
- Maintain deep knowledge of platform capabilities, including beta features, upcoming enhancements, and cybersecurity best practices
- Travel within the U.S. for customer engagements, industry events, partner meetings, and strategic field initiatives
- Experience working in fast-paced SaaS or cybersecurity startup environments
- Familiarity with XDR, SIEM, CSPM, CNAPP, or modern detection/security posture technologies
- Hands-on experience with API integrations, scripting, automation, or lightweight coding (Python, Bash, PowerShell)
- Experience delivering executive briefings, architecture workshops, or security maturity assessments
- Background in SOC operations, threat hunting, or incident response
- Experience working with or enabling MSSPs, GSIs, or Channel Partners
- Knowledge of compliance frameworks (SOC2, NIST, ISO 27001, PCI, HIPAA)
- Strong technical storytelling ability translating complex concepts into clear value for customers
- Enthusiasm for mentoring, teaching, and knowledge sharing across internal teams
- AI technology experience, such as applying AI/ML to cybersecurity workflows, leveraging LLMs or agentic AI for automation, or working with AI-driven detection and analytics systems