Product Manager, Payments Platform

Transact Campus is an industry leader in integrated technology solutions for educational institutions. They are seeking a Payments Gateway and Acquiring Product Manager responsible for executing and delivering capabilities within their payment gateway and acquiring services, focusing on enhancing and maintaining reliable payment flows in collaboration with various teams and partners.

Responsibilities:

• Define and execute the product strategy and roadmap for the payments for all of Transact + CBORD gateway and acquiring services
• Prioritize features, enhancements, and product innovations based on business objectives, customer feedback, and market trends
• Align product development with business goals and regulatory requirements
• Own delivery of features and enhancements across payment workflows including authorization, settlement, reconciliation, refunds, fee handling, and error management
• Partner closely with Product Owners and Engineering to define scope, acceptance criteria, and sequencing
• Ensure solutions meet reliability, scalability, and compliance expectations
• Drive features from discovery through launch, validation, and iteration
• Develop and maintain strong working knowledge of core payment concepts (authorization, capture, settlement, declines, retries, batching, etc.)
• Understand how internal systems and external payment partners (processors, acquirers, gateways) interact
• Clearly explain technical and payment concepts to both technical and non-technical stakeholders
• Support integration of new acquiring capabilities, payment methods, or partner services
• Understand and analyze operational payment metrics such as authorization rates, declines, error rates, latency, and Illumination failures
• Use data to identify issues, prioritize improvements, and inform delivery decisions
• Partner with Engineering and Operations to validate root causes and measure impact of changes
• Operate with working knowledge of PCI DSS, NACHA, card brand rules, and partner compliance requirements
• Identify and surface risks related to security, compliance, or operational exposure
• Partner with Risk, Compliance, and Legal teams to ensure issues are addressed early and appropriately
• Work day-to-day with Engineering, QA, and Operations to deliver payment capabilities
• Provide clear, regular updates on delivery status, risks, and outcomes to product leadership and project teams
• Tailor communication style and artifacts (written, visual, verbal) to technical and business audiences
• Engage with select customers and payment partners to gather feedback and validate needs
• Support QA and UAT activities to ensure functional correctness and operational readiness
• Participate in limited customer pilots and phased rollouts to validate changes before full release

Requirements:

• Bachelor's degree in business, Engineering, Computer Science, or related field
• 5+ years of product management experience in payments, fintech, or e-commerce
• Strong understanding of end-to-end payment flows, including authorization, capture, settlement, reconciliation, refunds, fee handling, and error management
• Familiarity with payment gateways, acquiring models, processors, and third-party payment partners
• Ability to translate business and regulatory requirements into clear product features and requirements
• Comfort operating in strategic discussions, connecting day-to-day delivery decisions to broader product, business, and platform goals
• Strong outcomes-driven mindset, with a focus on measurable impact (e.g., reliability, conversion, efficiency, risk reduction) rather than output alone
• Proven execution and delivery discipline in partnership with Engineering, QA, and Operations teams
• Experience tracking and interpreting operational payment metrics such as authorization rates, declines, error rates, latency, and Illumination failures
• Ability to use data to identify issues, prioritize work, and evaluate the impact of delivered solutions
• Working knowledge of PCI DSS, NACHA, card network rules, and related compliance requirements
• Ability to identify and escalate security, compliance, or operational risks early and collaborate on mitigation
• Clear, effective communicator across technical and business audiences, both verbally and in writing
• Experience collaborating cross-functionally and influencing outcomes without formal authority
• Comfort engaging directly with customers and external partners to gather feedback, validate changes, and support pilots or phased rollouts
• Bias toward practical problem-solving, operational reliability, and continuous improvement over process overhead
• Demonstrates a growth mindset by actively seeking feedback, learning from delivery outcomes, and continuously building deeper technical, domain, and decision-making expertise over time
• Experience with acquiring platforms such as Global, Worldpay, FISERV, etc
• Knowledge of emerging payment technologies such as alternative payments and digital wallets
• Technical background in software development, APIs, and system architecture
• Experience with Higher Education a plus