ERMCO is the leading manufacturer of distribution transformers and engineered electrical solutions, serving electric utilities and industrial customers across North America. The IT Program Manager will oversee a portfolio of related projects, ensuring alignment with business strategy, strategic planning, resource allocation, and stakeholder engagement.
Responsibilities:
- As a PMO representative, oversee multiple projects within a program or functional area to ensure cohesive delivery aligned with organizational goals
- Manage project governance, reporting, and performance metrics
- Lead project planning, budgeting, and resource allocation
- Identify dependencies and manage risks across projects
- Engage senior stakeholders and facilitate cross-functional collaboration
- Drive continuous improvement and implement industry standards
- Participate in the exchange of ideas and information within the PMO, IT department, and with others to ensure that best practices are shared throughout the organization
- Ensure 100% adherence to all IT and organizational policy, processes, and procedures
- Demonstrate a commitment to customer service; anticipate, meet, and exceed expectations by solving problems quickly and effectively, making customer concerns a priority
Requirements:
- Bachelor's degree in IT, Business Administration, or related field; Master's degree preferred
- 5+ years' experience in project and program management
- Project Management certification (PMP, PRINCE2, or equivalent) is required
- Communicate clearly and professionally with diverse audiences; listen actively and ask clarifying questions
- Collaborate across functions and locations, build trust, and contribute to team success
- Demonstrate a customer service mindset—anticipates needs, responds promptly, and follows through
- Take ownership of outcomes; meet commitments with integrity and a safety-first approach
- Solve complex problems with facts and structured thinking
- Adapts to change, learn quickly, and manage competing priorities effectively
- Strong leadership, analytical, and negotiation skills
- Proven ability to manage work within complex, multi-project environments
- Proficient in MS Office and project management software (MS Project, Jira, etc.)
- Understand project management methodologies (Agile, Waterfall, etc.)