Bilingual Spanish Customer Service Representative

SafeRide Health is a technology company dedicated to helping those in need get to medical appointments. They are seeking a Bilingual Spanish Customer Service Representative to handle inbound and outbound calls, gather detailed trip information, and assist members with their transportation inquiries.

Responsibilities:

• Taking inbound calls from Members, Medical Facilities, Transportation Providers and Health Plans
• Accurately enter ride details to ensure successful ride completion
• Confirming member eligibility
• Answering Member inquiries regarding transportation services
• Identifying and assessing Member's additional needs
• Intaking of Member concerns
• Actively working with other internal departments to quickly address real-time issues
• Other duties as assigned

Requirements:

• High school diploma or equivalent
• One (1) year of inbound call center experience in high call volume atmosphere
• Must be able to pass a criminal background record check and sanctions check
• Must be a US Citizen
• Must have the ability to work flexible shifts
• Outstanding problem-solving skills and ability to maintain professionalism in a high-stress environment
• Strong communication skills (both verbal and written) and demonstrated ability to communicate, present, and influence effectively in person, via email, and over the phone
• Positive and helpful attitude
• Exceptional interpersonal skills and conflict resolution ability
• Ability to work independently and/or with a Team
• Accurately type 35 wpm or more
• Flexible with the ability to adapt to changes in business, strategy, and technology
• Ability to empathize with the Member and/or Member's guardian
• Must be able to work with geographically and culturally diverse populations and personalities
• Experience with Medicaid, Medicare and NEMT (Non-Emergency Medical Transportation) guidelines
• Knowledge of health insurance programs and benefits
• Fluency in languages in addition to English a plus