Customer Success M&A Lead, Senior Manager

Salesforce is the #1 AI CRM, focused on driving customer success through innovation and collaboration. The Customer Success M&A Lead, Senior Manager will oversee the onboarding and integration of acquired companies into the Customer Success organization, ensuring seamless transitions and alignment on integration strategies.

Responsibilities:

• Build and maintain effective and trusted relationships with internal teams and acquired company stakeholders at all levels. Ensure executive alignment on the integration program, priorities, and roadmap to drive successful outcomes
• Translate complex M&A strategies, decisions, and challenges into clear, compelling narratives and communications. Articulate the program's value throughout the M&A lifecycle to manage change and drive the program towards completion
• Define and validate post-announce integration strategy, lead execution planning, and manage resources and timelines for a portfolio of acquisitions. Drive the achievement of V2MOM and program success metrics across the M&A integration lifecycle
• Collaborate with a wide range of cross-functional teams, including Corporate Development, Business Technology, Finance, and Field Leadership, to ensure alignment and encourage collaboration throughout the integration journey
• Proactively identify trends, risks, and opportunities to influence and advise the strategy. Highlight key issues to senior leadership, partnering with them to solve problems and make informed decisions
• Drive continuous learning and organizational excellence in M&A, refining integration frameworks and best practices to enable sustainable and scalable transformations

Requirements:

• 6-8 years of relevant work experience in strategy consulting, management consulting, M&A integration management, or a related field, with a proven track record of success
• Proven experience in Program Leadership & Execution for large tech acquisitions, demonstrating a deep understanding of the integration process and best practices
• Demonstrated ability to think strategically while being meticulous, considering the broader business context and implications
• Exceptional Stakeholder Engagement & Management skills, with a proven ability to build strong relationships, navigate complex organizational dynamics, and drive alignment at all levels
• Strong strategic and critical thinking skills with a passion for developing solutions to complex business problems
• Excellent communication skills, with a track record in crafting visually appealing and compelling stories and recommendations for executive-level consumption. Proven ability to translate complex strategies into clear, compelling narratives that drive understanding and action (Strategic Narrative & Value Articulation)
• Strong business acumen and analytical approach, with the ability to analyze data, identify trends, and leverage insights to advise integration strategies
• Ability to thrive in a fast-paced, dynamic environment and manage multiple projects simultaneously, prioritizing tasks, and delivering high-quality results within established timelines
• A track record of successfully demonstrating the organization's core values while navigating M&A complexities, fostering trust, and leading an equitable integration process (Living Our Values)