Senior Director, 340B Business Optimization & Analytics

Bristol Myers Squibb is a company dedicated to transforming patients' lives through science. The Senior Director, 340B Business Optimization & Analytics Lead manages a team responsible for the day-to-day operations of the 340B Center of Excellence, ensuring compliance and efficiency in 340B-related activities while developing analytics and reporting standards.

Responsibilities:

• Lead the team responsible for daily operations across key 340B COE workstreams, ensuring efficient, consistent, and compliant execution, in alignment with the organization's 340B strategy and enterprise policies and procedures
• Develop and maintain 340B-related processes, standards, SLAs, and training for internal COE operations and for business functions conducting 340B-related activities outside the COE
• Oversee program integrity activities, including Good Faith Inquiries (GFIs), audits, and diversion activity identification in coordination Legal and external partners to ensure consistent issue identification, escalation, and resolution
• Oversee covered entity (CE) eligibility requests, reviews, and approvals related to 340B Program Eligibility Membership
• Lead the design and implementation of enterprise 340B reporting, including financial impact and exposure analysis
• Manage enterprise 340B data and reporting environment, ensuring accuracy and readiness to support program integrity efforts and leadership reporting
• Lead development of innovative analytic methodologies and tools (including AI-powered solutions) in collaboration with US Pricing, Finance, Trade, BI&T, and external vendors to manage 340B-related data aggregation and validation using internal and external platforms and data sources
• Provide insights and data-driven recommendations to the Director, 340B Strategy & Innovation and Executive Director, 340B COE Lead to guide priorities and decision-making
• Update operational processes in collaboration with the Director, 340B Strategy & Innovation, US Policy, and Legal teams to maintain ongoing compliance with Federal and State 340B regulations and ensure operational alignment with the organization's 340B strategy
• Select, evaluate, and manage vendors and third-party contracts, including those supporting GFIs, audits, and data analytics, ensuring adherence to service-level expectations
• Drive continuous process improvement and operational compliance tracking, ensuring timely resolution of issues and enhancing efficiency across 340B operations
• Serve as the escalation point for internal and vendor performance and compliance issues, ensuring risks are identified, communicated, and mitigated through structured processes
• Serve as a key point of collaboration with product/TA pricing, access, and brand leads to educate them on 340B and advise on operational strategy and business implications

Requirements:

• Bachelor's degree required; advanced degree (MBA, MPH, or MHA) preferred
• 8+ years of experience in pharmaceutical operations, government pricing, or compliance management
• Strong knowledge of the 340B Drug Pricing Program, including manufacturer requirements, chargebacks, and covered entity relationships
• Experience managing and transforming 340B-related data (e.g., claims, chargebacks, rebates)
• Demonstrated success leading operations, process improvement, and analytics development in a matrixed organization
• Excellent problem-solving, analytical, and collaboration skills with proven ability to translate complex data into insights that drive business and policy decisions
• Prior experience leading 340B or government pricing operations and analytics within a major biopharmaceutical organization is preferred
• Familiarity working with and managing AI-powered data analytics tools and solutions is a plus