Program Manager, Solutions Architecture (Product Interlock)

Stripe is a financial infrastructure platform for businesses, aiming to increase the GDP of the internet. The SA Program Manager will drive design and delivery of programs that establish the SA org as a trusted advisor and improve user impact through collaboration with various teams.

Responsibilities:

• Coordinate SA and Demo Eng participation in Stripe’s largest user-facing conferences - Sessions and Tours
• Partner with Developer, SSMB, Enterprise, Partner, and Industries Marketing to define processes that scale SA thought leadership to external partners and users through webinars and whitepapers
• Partner with Field Marketing and DevRel to operationalize SA participation in industry conferences, Executive Briefing Centers, and Developer Meet-ups
• Partner with Product Operations to define and operationalize processes to embed SA expertise into various phases of Stripe’s product development cycle (e.g. Experimental Projects, private and public previews)
• Partner with Product Operations to synthesize SA user insights and product feedback to inform regular Product roadmap prioritization, planning, and review
• Partner with SA Enablement and Product SMEs to define and operationalize SA knowledge management best practices for deepening product expertise

Requirements:

• 7+ years of experience in program management, business operations, consulting, or a related discipline
• 4+ years of experience in product development and launch (e.g. Product, ProdOps, PMM) or customer-facing GTM (e.g. Sales, Partnerships, Account Management, Professional Services, Support, etc.)
• Extensive experience influencing across all levels from individual contributors to front-line managers to C-Suite
• A strong track record of delivering end-to-end global, complex programs with multiple stakeholders in changing, ambiguous environments
• You work well under pressure and are highly adaptive and flexible in a fast-paced, rapidly changing environment
• You are adept at analyzing data and communicating ideas and can transition seamlessly from in-depth detail to high-level strategic thinking
• You have extensive experience solving business problems (i.e. commercial, operational, financial) in a Sales-oriented environment and digging into user or employee workflows / pain points to design and deliver improvements
• You set a high-bar in terms of communication effectiveness and influence cross functional stakeholders to align and execute on common objectives
• You demonstrate leadership qualities throughout your work by taking ownership of challenges, selflessly supporting your colleagues, and setting the standard for quality in your deliverables
• Experience in fintech, financial services, payments, or regulated technology environments
• Experience driving decisions and operating with incomplete data and reprioritizing as business needs change
• Familiarity with SQL and data analysis platforms such as Looker, Power BI, or Tableau
• Experience organizing and staffing events with Marketing, Developer Relations, or Partner Development teams
• Background in Solutions Architecture or GTM programs