Sr. Product Owner, Business Platforms - Salesforce

Baylor Genetics is responsible for advancing digital transformation through their Salesforce platform. The Senior Product Owner will define the product vision and strategy, optimize workflows, and ensure alignment with organizational goals.

Responsibilities:

• Lead the development and implementation of the strategy for business platforms, ensuring that all platforms meet the current and future needs of the organization. Oversee the full lifecycle of business platform initiatives, from planning and development to launch and ongoing optimization
• Work closely with business stakeholders, IT, product teams, and vendors to ensure the successful alignment and integration of platforms with business processes. Facilitate communication between technical teams and business units to translate business requirements into actionable platform solutions
• Identify opportunities to optimize and enhance business platforms, ensuring scalability, user experience, and efficiency. Implement changes that improve platform performance and maximize return on investment
• Lead and mentor a team of platform managers, developers, and analysts. Provide guidance, coaching, and professional development opportunities to team members to foster a collaborative, high-performance environment
• Manage relationships with external vendors, ensuring the timely delivery of platform solutions and that external partners align with the company’s business objectives. Negotiate contracts, monitor performance, and ensure that service-level agreements (SLAs) are met
• Define key performance indicators (KPIs) for business platforms and provide regular reporting to senior management on platform performance, user engagement, and ROI. Analyze platform data to provide insights into areas for improvement and opportunities for growth
• Lead change management efforts related to new platform implementations and updates. Ensure that new platform features are adopted effectively across the organization, providing necessary training and support to users
• Ensure that all platforms comply with industry standards, regulations, and internal policies (e.g., data privacy, security). Mitigate risks associated with platform performance, data integrity, and compliance
• Oversee the planning and execution of platform projects, ensuring they are delivered on time, within budget, and meet organizational objectives. Manage project timelines, resources, and deliverables effectively

Requirements:

• Bachelor's degree in business administration, Information Technology, Engineering, or a related field
• 7+ years of experience in managing business platforms, IT systems, or technology projects, with at least 3 years in a leadership or managerial role
• Proven experience in driving the integration and optimization of business platforms that support key organizational functions
• Strong experience with vendor management, platform development, and project management methodologies
• Experience with cloud-based platforms and SaaS solutions (e.g., Salesforce, Oracle, Microsoft Dynamics)
• Familiarity with IT governance, risk management, and compliance frameworks
• Experience in managing multi-functional teams and leading large-scale platform transformation projects
• Knowledge of digital transformation trends and how business platforms can drive organizational change
• Excellent leadership and team management skills, with the ability to lead and inspire cross-functional teams
• Strong knowledge of business platform solutions (e.g., CRM, ERP, marketing platforms) and experience with enterprise systems
• Expertise in project management methodologies (e.g., Agile, Scrum, Waterfall) and managing platform-related projects
• Proficiency in data analysis tools and techniques, with the ability to use data to inform decision-making and platform improvements
• Exceptional problem-solving and analytical skills, with the ability to translate business needs into platform requirements
• Strong communication skills, with the ability to collaborate effectively with senior leadership, technical teams, and external vendors
• A Master's degree or relevant certifications (e.g., PMP, ITIL)