Global Operations Director, Program/Project Management

Celestica is a leading company in design, engineering, and manufacturing for complex electronics. The Global Operations Director will manage high-impact programs and align manufacturing processes across global sites to drive growth and customer satisfaction in the Connectivity and Cloud Solutions segment.

Responsibilities:

• Regularly interacts with Customer and Internal Sr. Management and engineering teams across global sites; involves high-level presentations, collaboration, and influencing senior stakeholders
• Establishes long-term technical strategic relationships with customers
• Aligns Process, Quality, Test, and FA Operations across multiple manufacturing sites
• Collaborates with senior managers to establish strategic technical, equipment capacity, and capability plans
• Leads internal and customer teams to organize the Annual Technical Roadshow, a key metric for the Customer Scorecard and demonstration of roadmap alignment
• Supports NPI Directors and Technical Program Managers on major product launches or site/product transfers (phase gate reviews, ramp/resource readiness, etc.)
• Simulates the customer’s point of view in all internal activities
• Develops strategies, policies, and methods to analyze difficult situations or establish new strategic directions
• Identifies technical influencers and key decision-makers to maintain close stakeholder relationships
• Removes technical hurdles to successfully close opportunities and product manufacturing operations
• Collaborates with leadership to develop new products and services
• Manages customer technical perceptions and the overall relationship process
• Assists in responding to functional and technical elements of RFIs/RFPs
• Conveys customer requirements to Product Management and Technology teams
• Works with site teams to plan and monitor technical activities, ensuring project deliverables meet requirements and schedules
• Oversees manufacturing readiness reviews and contract execution; hosts regular program tracking meetings for status reporting
• Monitors internal plans to meet customer commitments and schedules
• Acts as a customer advocate to drive prioritization of projects and problem resolution
• Participates in pricing/bid preparation and contract management to ensure technical compliance
• Analyzes technical program development performance relative to targets and implements corrective plans as needed
• Supports sales in account planning and strategy development

Requirements:

• Minimum 10 - 12 years of technology related engineering/marketing and business development experience
• Technical degree (ie. BS ME, BS EE, BS Computer Engineering) required
• In-depth knowledge of the manufacturing process, schedules, and scheduling requirements, along with relevant Supply Chain issues
• In-depth knowledge of the business issues associated with manufacturing PCBs, L6 to L11 level assemblies in the communication and datacenter business
• Understanding of business risks and pricing structure for CM/ODM business
• Excellent customer contact, negotiation and problem resolution skills
• Fosters, promotes and facilitates cross-selling of Celestica wide products, services and capabilities
• Leverage external partnerships as needed(i.e. ASIC suppliers) to augment current capabilities and to enhance value proposition and market competitiveness
• Acts as a customer advocate to ensure that the organization remains customer-focused
• Ability to coordinate and work with 3rd party ASIC suppliers, customers, and Celestica
• Product Line Marketing throughout the technology evaluation and implementation process as needed
• Good presentation, database management and computer skills
• Ability to manage multiple, detailed projects to a successful end while working under tight customer deadlines
• Strong interpersonal skills and ability to effectively communicate with a wide variety of internal and external customers
• Provides high value industry knowledge and consulting to customers on IT technology, architecture, products and services
• Extremely strong communication, interpersonal, relationship management and professional sales skills
• Strong reporting skills as well as time and priority management skills
• Strong team management skills and high level of ability to work with others as part of a cross-functional team
• Self-starter who has demonstrated the ability to own, define, develop and execute a sales plan and consistently deliver on quarterly revenue targets