Key skills
Process engineeringAutomation solutionsData analysisTechnical fluencySQL proficiencyBI toolsLogistics mindsetHigh EQExecution biasKnowledge management toolsCollaboration skillsPythonSQLAILookerBITableauSnowflakedbtFivetranCRMConfluenceProblem SolvingCollaborationCustomer Success
About this role
Steno is a growing company revolutionizing the court reporting industry. They are seeking a Senior Manager of Operations and Systems to own process engineering and automation across the organization, improve workflows, and partner with technical teams to build scalable solutions.
Responsibilities:
- Become the process and automation trusted expert cross-functionally, building and designing scalable processes that drive efficiency and effectiveness for the business
- Own configuration of operational tools (Zendesk, CRM, scheduling, billing) and build knowledge bases that help the team work better
- Discover, evaluate, and implement automation solutions and tools across workflows
- Keep building expertise by staying current on the AI/automation landscape—know what's out there and what fits our needs
- Partner with our technical teams to ideate, prototype, and integrate new solutions into our existing platforms
- Use data to drive decision-making, bring other leaders along, and make elegant and thoughtful recommendations
- Build dashboards that track operational health and process performance to help with strategic decision-making
- Lead cross-functional problem solving across Rev Ops, Customer Success, Service Lines, and Fulfillment—understand their pain points and build solutions
- Explain new solutions, processes, tools, and workflows in clear language for non-technical stakeholders
- Drive adoption of new tools and processes
Requirements:
- 5+ years in operations, process engineering, or systems roles at high-growth companies
- Built processes, tools, and workflows from scratch that were adopted and delivered measurable business outcomes
- Strong data skills: SQL proficiency, BI tools (Looker, Tableau), and are comfortable with Python or similar
- Technical fluency—you can talk to engineers, understand APIs, and configure complex tools
- Logistics mindset: you see a process and instinctively know how to make it faster, cheaper, better
- High EQ and collaboration skills—you build trust across teams and drive adoption without authority
- Bias for execution; you ship improvements, not just recommendations
- Experience at a fast-scaling startup
- Experience in legal tech, professional services, or marketplace operations
- Familiarity with modern data stack (Snowflake, dbt, Fivetran)
- Experience with knowledge management tools (Guru, Notion, Confluence)