Sr Staff Outbound Product Manager

ServiceNow is a global market leader in AI-enhanced technology, providing innovative solutions to over 8,100 customers. The Sr Staff Outbound Product Manager will shape product direction, empower internal teams, and enhance customer experiences by leveraging insights and driving implementation of AI capabilities.

Responsibilities:

• Strategic Influence: Turn customer insights into action by shaping how internal teams and Partner implementers unlock AI capabilities and deploy best practices
• AI Go-to-Market Champion: Arm scale teams with the insights and materials they need to win, then amplify our product suite through high-impact enablement events
• Customer Voice Amplifier: Translate what customers need into product development that hits the mark every time
• Market Intelligence: Stay ahead of trends, leverage cutting-edge tools, and drive product strategies that boost usability and eliminate adoption barriers
• Program Orchestrator: Curate and orchestrate executive communications, trend analytics, and presentation material for on-demand access to key material and deliverable timelines

Requirements:

• 12+ years as a Product Manager, Program Manager, Product Owner, Consultant, or Analyst at a software product company
• MBA or Master's degree is a plus
• You thrive in collaboration, craft executive-ready communications, and orchestrate project plans that deliver
• Expertise in ITSM/HRSD/CSM/GBS, with the agility to rapidly absorb new technical concepts
• You understand the customer journey landscape, the tools that shape it, and what it takes to build an AI-first culture
• Solid grasp of AI fundamentals, with hands-on knowledge of GenAI and LLMs
• You balance ambition with reality, weighing technical feasibility against strategic impact to make decisions that move the needle
• Equally comfortable commanding a room of hundreds or connecting one-on-one with customers
• You think strategically, adapt quickly, and communicate with clarity and impact
• You don't just work well with others, you thrive in highly collaborative environments