Sr. Technical Account Manager (Marketing)

Playlist is a company focused on connecting people with inspiring experiences in fitness, wellness, and beyond. They are seeking a Senior Technical Account Manager to drive strategic technical onboarding for key customers and transform how businesses leverage their marketing platform.

Responsibilities:

• Drive strategic technical onboarding for key customers, ensuring seamless integration of Playlist marketing solutions
• Orchestrate comprehensive onboarding experiences for franchisor and franchisee partners, leading discovery sessions and implementing best-practice marketing workflows
• Develop deep technical expertise in our marketing product suite, translating complex capabilities into clear, actionable insights for customers
• Lead proactive technical troubleshooting, anticipating and resolving potential challenges before they impact customer experience
• Collaborate across product, engineering, and sales teams to develop innovative customer success methodologies
• Design and deliver technical training materials that empower customers to maximize platform potential
• Serve as the primary technical point of contact for strategic accounts, acting as a trusted advisor and technical expert
• Generate actionable insights from customer interactions to drive product development and strategic initiatives

Requirements:

• 4+ years of experience in technical account management, customer success, or similar customer-facing technical roles in SaaS or marketing technology
• Proven ability to manage complex strategic customer relationships and drive technical implementations
• Strong technical acumen with the ability to quickly understand and articulate complex software solutions
• Exceptional communication skills that bridge technical concepts across diverse audiences
• Experience with API integrations, software configuration, and technical problem-solving
• Demonstrated success in fast-paced, collaborative environments
• Advanced proficiency in Microsoft Office Suite, CRM systems, and technical documentation tools
• Basic SQL knowledge
• Familiarity with application programming interfaces (APIs)