F5 is a company dedicated to enhancing the digital world by empowering organizations to create, secure, and run applications. They are seeking a Manager for Solutions Engineering in the Department of Defense, responsible for leading a team of Systems Engineers and ensuring effective customer engagement and technical support.
Responsibilities:
- Responsible for upholding F5’s Business Code of Ethics and for promptly reporting violations of the Code or other company policies
- Management duties include the supervision of exempt and/or nonexempt level staff. This includes but is not limited to, conducting performance evaluations, approving paid time-off (PTO), assigning or delegating work, providing on-the-job training, giving mentorship to staff, conducting performance improvement plans, taking disciplinary action, and interviewing candidates for open positions
- Identify consistent market trends and communicates to ensure effective communication between FSE and Sales teams along with Product Management, Product Development and Professional Services
- Develop and maintain an effective SE partner plan
- Assist with FSE skills assessment and job planning
- Drive Customer Support awareness through a clear escalation plan
- Provide product feasibility analysis in support of sales efforts with sales representatives
- Responsible for the guidance and development of SEs within given territory
- Assist FSEs with solving technical problems, positioning solutions with customers, and handling post-sales issues
- Ensure that FSEs have the proper tools and resources, and ensure they are assigned appropriately to engagements within the region
- Provide/coordinate pre-sale technical support in sales presentations and product demonstrations
- Assist FSE Director with FSE retention, recognition, compensation and career planning
- Ensure that FSEs are actively collecting opportunity data in SF.com
- Affectively delegate technical projects to the regional FSEs
Requirements:
- BS or BA degree required
- 5 + years' experience managing engineers
- Outstanding written and verbal communication skills
- Strong project management and negotiation skills
- Solid understanding of the F5 product line
- Deep understanding of networking technologies and applications delivery
- Ability to navigate and influence in matrix organization
- Ability to lead in a constantly evolving environment, balance multiple priorities and ambiguity
- Ability to converse with technical and business personnel fluently at all levels of the organization
- Outstanding presentation skills with the ability to articulate sophisticated technologies
- Ability to partner effectively with Sales Executives to identify new sales strategies and market opportunities