SAP Junior Technical Support Engineer

HTC Global Services is a company focused on innovation and collaboration, seeking a SAP Junior Technical Support Engineer. This role involves configuring and maintaining SAP ECC HR modules, optimizing workflows, and supporting data integrity and reporting across HR systems.

Responsibilities:

• Configure and maintain SAP ECC HR modules within the client platform to support evolving business needs
• Recommend and implement workflow-driven solutions to reduce manual data entry and streamline HR processes
• Identify system capabilities and limitations to propose creative, system-based solutions for HR modernization
• Collaborate with HR and IT to design position-based access controls and ensure appropriate data access across roles
• Maintain system protocols and configuration documentation to support change management and audit readiness
• Execute unit, integration, and user acceptance testing (UAT) for system changes, enhancements, and patches
• Support production rollouts and ensure minimal disruption to HR operations
• Troubleshoot and resolve system issues, escalating complex problems as needed
• Monitor and improve data accuracy and integrity across HR systems
• Develop and maintain reports and dashboards using SAP tools, Excel, and Power BI
• Compare data across systems to identify inconsistencies and recommend corrective actions
• Support audit and compliance reporting requirements
• Create and maintain technical documentation, including configuration records, SOPs, and user guides
• Provide technical support to HR users and assist with training on new system features or workflows
• Update SharePoint and other collaboration tools with relevant system documentation and resources
• Work closely with HR, IT, and Finance departments to align system functionality with business needs
• Participate in cross-functional meetings to gather requirements and provide technical input on system capabilities
• Assist with the development of policies and procedures related to system security and data classification in alignment with NIST 800-53, FISMA, and client InfoSec standards
• Contribute to HR system modernization projects by implementing technical solutions and supporting project deliverables
• Create and manage work requests in the ticketing system (e.g., DevOps) to track system changes and enhancements
• Support risk mitigation strategies and ensure compliance with IT security and development standards
• Assist with development of policies and procedures to conform and comply with agency standard cyber security policy design related to information risk management, designation ofdata as to criticality, confidentiality, and protection

Requirements:

• 3+ Years of Experience with SAP ECC HR modules, including system configuration, testing, and troubleshooting to optimize SAP HR system workflows to support automation and reduce manual processes
• 3+ Years of Experience with State HR/Payroll processes, data privacy standards (e.g., HIPAA, FLSA), and regulatory compliance frameworks
• 3+ Years of Experience in data validation, integrity monitoring, and issue resolution across HR systems
• 3+ Years of Experience in Advanced reporting and dashboard development using SAP tools, Excel, and Power BI
• 3+ Years of Experience in Microsoft Office products (Word, Excel, PowerPoint, Visio) and collaborative tools (SharePoint, OneDrive, Teams)
• 3+ Years of Experience with role-based access control (RBAC) and position-driven system access configuration
• Familiarity with IT security standards and compliance frameworks, including NIST 800-53, FISMA, and client infosec policies
• Experience with IT Implementation Projects
• WRITTEN AND VERBAL COMMUNICATION SKILLS
• Proficient in creating and maintaining technical documentation, including configuration records, SOPs, and user guides
• STRONG PROBLEM-SOLVING AND TROUBLESHOOTING SKILLS, WITH THE ABILITY TO IDENTIFY ROOT CAUSES AND IMPLEMENT SUSTAINABLE SOLUTIONS