Customer Success Manager - United Kingdom

Introhive is an AI-powered Relationship Intelligence platform that helps firms break down data silos and unlock actionable relationship insights. They are looking for a Customer Success Manager to own the post-sales customer lifecycle, driving adoption and value realization while maintaining customer satisfaction and retention.

Responsibilities:

• Work with clients to establish critical goals
• Drive customer toward full value realization
• Deepen customer relationships and create new ones
• Develop strong understanding of customer use cases
• Manage account escalations
• Monitor account health; take action to improve health and/or mitigate risk
• Nurture customers for advocacy
• Drive product adoption
• Cross-functional collaboration on projects and systems
• Work collaboratively to support renewals & upsells

Requirements:

• Collaborative team player
• Familiarity working with clients of all sizes
• Impeccable written and verbal communication skills
• Detail oriented and analytical
• Familiarity with CRMs and data tools
• Thrives in a multi-tasking environment and can adjust priorities on-the-fly
• 5 to 10 years experience in a similar role
• Bachelor Degree (BA or BBA) or equivalent