Senior Product Manager

ServiceTrade is the leading provider of software as a service (SaaS) applications for commercial service contractors. They are seeking a motivated and skilled Senior Product Manager to bridge product execution with strategic leadership, leading initiatives for high-impact features and collaborating with cross-functional teams to drive adoption and deliver measurable outcomes.

Responsibilities:

• Drive Product Strategy & Execution: Lead strategic planning and tactical delivery for key product areas that are central to our integrated ecosystem
• Own the Roadmap: Define, refine, and prioritize features that support ServiceTrade’s mission to help commercial service contractors grow their business
• Customer & Market Discovery: Serve as the voice of the customer by engaging with users, prospects, and partners to deeply understand their workflows and pain points
• Cross-functional Collaboration: Partner with Engineering, UX, Sales, Customer Success, and Marketing to align product plans with business goals and customer needs
• Product Development Leadership: Guide day-to-day development activities including backlog grooming, sprint planning, and UAT. Ensure clear, actionable stories and requirements
• Thought Partnership: Collaborate closely with senior leadership to inform product strategy and influence long-term vision
• Industry Awareness: Track market trends, competitors, and emerging technologies to help ServiceTrade stay ahead of industry needs and disruptions

Requirements:

• 5+ years of SaaS product management experience with a record of successful product delivery, adoption, and impact
• Strong technical acumen; comfortable engaging with engineers on architecture, APIs, mobile platforms (iOS/Android), and integration concerns
• Strategic thinker who can dive deep into details without losing sight of business goals
• Excellent communicator across technical and non-technical stakeholders, from frontline teams to executives
• Equally comfortable interviewing a customer or working with a software engineer on technical requirements
• Versed in agile (lowercase “a”) development with a bias for action and adaptability, keeping a strong strategic compass while quickly and enthusiastically adapting to changing tactical conditions
• Strong customer orientation and ability to translate insights into product innovation
• Proactive, self-starting problem solver who takes ownership and initiative, knowing when to dive deep independently and when to pull in expertise
• Comfortable navigating evolving priorities in a growing company and enjoy having the autonomy to shape solutions
• Familiarity with mobile product development and workforce productivity tools
• Experience working with field service management or inspection automation products
• Background in scaling product capabilities across platforms and partners