Business Program Specialist: FCM (Consumer Financial Crimes)

TD Bank is one of the world's leading global financial institutions, and they are seeking a Business Program Specialist to lead the development and implementation of consumer-wide programs. This role involves managing complex projects, analyzing data, and ensuring compliance with internal and external requirements while supporting business strategy and initiatives.

Responsibilities:

• Lead the development and implementation of consumer wide programs, including design, development, implementation, monitoring, reporting and resolution of issues for a specialized functional area
• Integrate knowledge of the enterprise sub-function’s or business line’s overarching strategy in developing solutions across multiple functions or operations
• Interpret internal/external business challenges and the industry environment, recommends course of action and best practices to improve products, processes or services
• Act as a technical expert / lead integrating cross-function understanding within their own field of specialty; may manage team(s) of related specialists
• Lead cross-functional teams or projects with significant resource requirements, risk and / or complexity
• Independently manage end-to-end functional programs
• Solve or may lead others to solve complex problems; leads efforts or partners with others to develop new solutions
• Use sophisticated analytical thought to exercise judgement and identify solutions
• Impact the achievement of sub-function or business line objectives within the area for which they are accountable
• Work is guided by policies and industry standards/methods
• Communicate difficult concepts; convert information to compelling business context and advice; influence and gain alignment across increasingly senior stakeholders
• Work autonomously as the lead and guides others within area of expertise
• Develops and executes diverse programs, implement and develop activities, tools and programs for businesses, and support business sales/service strategy and management activities
• Manages, analyzes and draws insights from data to inform priorities and initiatives, including post-implementation reviews and program analysis to ensure solutions continue to meet business strategy and vision
• Researches, analyzes and develops Best in Class solutions designed to address gaps and developmental priorities aligned to business needs
• Supports the implementation, management and monitoring of a consistent, disciplined processes/ programs
• Supports the business in identifying and delivering against business projects and initiatives by executing project management deliverables within budget and as per the approved project plan, working with business and various partners to develop the content of those deliverables
• Supports regulatory applications by providing relative business information for report to the applicable regulatory bodies/responding to requests for information
• Adheres to enterprise frameworks or methodologies that relate to activities for our business area
• Ensures respective programs/policies/practices are well managed, meets business needs, complies with internal and external requirements, and aligns with business priorities
• Consistently exercises discretion in managing correspondence, information and all matters of confidentiality; escalate issues where appropriate
• Ensures business operations are in compliance with applicable internal and external requirements ( e.g. financial controls, segregation of duties, transaction approvals and physical control of assets)
• Participates in cross-functional / enterprise / initiatives as a subject matter expert helping to identify risk / provide guidance for complex situations
• Conducts internal and external research projects; support the development/ delivery of presentations / communications to management or broader audience
• Monitors service, productivity and assess efficiency levels within own function and implement continuous process / performance improvements where opportunities exists
• Leads / facilitates and/or implements actions / remediation plans to address performance / risk /governance issues
• Actively manages relationships within and across various business lines, corporate and/or control functions and ensure alignment with enterprise and/or regulatory requirements
• Keeps abreast of emerging issues, trends, and evolving regulatory requirements and assess potential impacts
• Maintains a culture of risk management and control, supported by effective processes in alignment with risk appetite
• Participates fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of interest
• Provides thought leadership and/ or industry knowledge for own area of expertise in own area and participate in knowledge transfer within the team and business unit
• Keeps current on emerging trends/ developments and grow knowledge of the business, related tools and techniques
• Participates in personal performance management and development activities, including cross training within own team
• Keep others informed and up-to-date about the status / progress of projects and / or all relevant or useful information related to day-to-day activities
• Contributes to team development of skills and capabilities through mentorship of others, by sharing knowledge and experiences and leveraging best practices
• Leads, motivates and develops relationships with internal and external business partners / stakeholders to develop productive working relationships
• Contributes to a fair, positive and equitable environment that supports a diverse workforce
• Acts as a brand ambassador for your business area/function and the bank, both internally and/or externally

Requirements:

• Undergraduate degree and/or 7+ years relevant experience
• Advanced knowledge of multiple disciplines, strategy development, consulting principles, lines of businesses supported, banking industry, and product/customer markets
• Knowledge of current and emerging competitor and market trends
• Knowledge of risk management environment, standards and regulations
• Ability to manage a budget and work within the constraints of that budget
• Ability to contribute to strategic direction of the function and provide advice to senior leadership
• Skilled in mentoring and coaching
• Ability to lead, plan, implement and evaluate program/project activities to ensure completion of initiatives
• Ability to exercise sound judgement in making decisions
• Ability to make an impact, influence and achieve results with effective negotiation, problem-solving and communication skills
• Ability to work collaboratively and build relationships across teams and functions
• Skilled in using analytical software tools, data analysis methods and reporting techniques
• Skilled in using computer applications including MS Office
• Ability to analyze, organize and prioritize work while meeting multiple deadlines
• Ability to work successfully as a member of a team and independently
• Ability to handle confidential information with discretion