Technical Support Engineer

Ondo Finance is a company focused on providing blockchain-enabled investment products and services. They are seeking a Technical Support Engineer to provide hands-on support for external integrations, troubleshoot issues, and collaborate with product and engineering teams.

Responsibilities:

• Serve as first-line technical support for external developers and partners integrating with Ondo’s onchain products and APIs
• Troubleshoot integration issues across smart contracts, SDKs, APIs, and infrastructure, escalating complex issues to core engineering when necessary
• Write light code (e.g., Python, JavaScript, Bash) to reproduce issues, build small utilities, test integrations, or assist with onboarding
• Improve and maintain technical documentation, FAQs, and example repositories to reduce recurring support burden
• Partner with Product and Engineering to identify common pain points and propose improvements to APIs, tooling, and DevX
• Help create repeatable internal processes and playbooks for handling support requests and partner onboarding
• Over time, develop ownership over specific partners or integration surfaces as trust and expertise grow

Requirements:

• 2 to 5 years of experience with strong fundamentals in software engineering or technical support
• Comfortable debugging APIs, reading smart contract interfaces, and working across backend systems
• Able to write and read code in at least one scripting or general-purpose language (e.g., Python, JavaScript, Go)
• Clear communicator who can explain technical issues and resolutions concisely in writing and over video calls
• Highly organized and responsive—you take pride in closing loops and resolving issues quickly
• Interested in crypto, DeFi, and blockchain infrastructure; prior experience is a plus but not required
• Eager to learn, grow, and gradually take on more responsibility in partner-facing technical engagements