Senior Manager - Engineering Operations

Mercury is a fintech company that builds products to help startups and growing companies manage their finances. They are seeking a Senior Manager, Engineering Operations to partner with the VP of Engineering and leadership to drive strategic initiatives and enhance operational excellence within the engineering team.

Responsibilities:

• Drive the planning and execution of strategic initiatives across Engineering—which may cover hiring, onboarding, metrics, budgeting, and tooling—working closely with leadership to turn ideas into scalable systems
• Design and execute programs to enable and expand AI adoption for coding assistance and in-product features
• Partner with our Strategic Operations team to improve core processes like planning cycles and incident management to help Engineering execute effectively and adapt with scale
• Act as orchestrator and glue for department-wide initiatives such as tech debt paydown projects, architectural investments, or improvements to the hiring process
• Overall: build an environment of operational excellence—using data, context, and collaboration to raise the bar for how we work
• Coordinate an org-wide technical infrastructure upgrade
• Incorporate AI-related skills in our leveling guide
• Identify an efficient path to consistent project reporting while preserving team autonomy

Requirements:

• 6+ years of experience in Engineering Operations, Technical Program Management, Engineering Chief of Staff, or adjacent leadership positions in a fast-paced tech company
• A background in software engineering, with demonstrated success in shaping Engineering-wide or company-wide strategy through operational leadership
• Experience managing complex engineering programs and initiatives at scale, and measuring impact through data
• Experience bringing structure to ambiguity, managing through influence, and enabling senior ICs and managers to do their best work
• Thoughtful systems thinking—you're able to take a holistic view of the situation or engage with the details, depending on the need of the hour
• Communicate clearly and with care, whether facilitating a leadership offsite, drafting an all-hands update, or aligning multiple teams around shared goals
• Have navigated fintech, banking, or other regulated, security-sensitive environments