Sr. Professional Services Project Manager

Kofax is a company that provides Intelligent Automation software solutions to government agencies. They are seeking a Senior Project Manager who will serve as the primary client liaison, managing project deliverables and objectives while ensuring customer satisfaction and achieving business goals.

Responsibilities:

• Thoroughly understand the customer’s business and technical needs
• Developed detailed business requirements to be used within a formal statement of work document
• Manage overall project deliverables and objectives
• Manage company resources during projects, including but not limited to, providing accurate resource scheduling, directing their work, and keeping team morale high
• Act as primary interface to client business units during all phases of the project, interacting with all levels of stakeholders within the customer with the ultimate goal of achieving a customer reference at the conclusion of the project
• Provide consistent and timely internal and external project communications
• Manage scope to the SOW’s/Change Request’s, document scope changes, and promote change requests where applicable
• Manage projects risks proactively as well as the occurrence of issues
• Assist in pre-sales activities, including Statement of Work reviews and level of effort reviews
• Conduct pre-sales activities in certain instances from initiation through booking
• Update resource scheduling weekly in order to produce accurate revenue forecasts
• Proactively manage project financials to achieve the company’s objectives for revenue and margin on all assigned projects
• Update the Fixed Price percentage completion data to accurately reflect current and forecasted revenues on a weekly basis
• Manage backlog with the goal of realizing 100% of revenues booked and condensing the revenue cycle where possible
• Maintain accurate data in the company’s project management toolset
• Create, maintain, and store required project documentation in the company’s project repository
• Promote Tungsten Automation Corporation’s implementation method, project management best practices and company policies
• Mentor new project managers (as necessary)
• Utilizes AI-enabled tools (e.g., chatbots, documentation automation, analytics assistants) to improve efficiency, accuracy, and streamline routine tasks while following company AI governance and data privacy standard

Requirements:

• 5+ years of project management experience in a professional services organization
• Experience managing projects of $100K to $1M in revenue (labor only)
• Experience managing multiple projects simultaneously
• Results oriented self-starter with the ability to effectively deliver projects with minimal management oversight
• Solid project and time-management skills
• Outstanding verbal and written communications abilities
• Proficiency in Microsoft Office products (Excel, Word, and PowerPoint)
• Experience in the document management industry is a plus
• Familiarity with Tungsten Automation Corporation's products is a plus
• PMI's PMP or equivalent certification is a plus
• Proficiency in Microsoft Project or Financial Force PSA is a plus
• Skills in prompting AI systems and assessing output quality
• Ability to leverage AI to ideate, develop and scale to the needs of the department