Canary TechnologiesRemote
Customer Success Manager, Global Strategic Brands
United States of America
Full-time
2 weeks ago
$161,000 - $232,000 USD
H1B Sponsor
Key skills
Enterprise Customer SuccessAccount ManagementStrategic PlanningProject Management ProfessionalExecutive CommunicationCollaborative MindsetProblem-Solving SkillsCAISaaSProject ManagementCommunicationCustomer SuccessSales
About this role
Canary Technologies is changing the game for hotels with modern software powered by their hospitality-specific AI platform. As a Customer Success Manager for Global Strategic Brands, you will serve as the strategic owner of Canary’s largest and most complex enterprise hotel groups, ensuring that they deliver measurable value and foster long-term partnerships.
Responsibilities:
- Serve as the strategic owner of assigned global strategic accounts, maintaining long-term executive and operational relationships
- Quarterback across work streams, coordinating with the Implementation Manager (deployments) and Sales (expansions)
- Lead strategic account planning: develop success plans tied to brand-level outcomes and property-level adoption
- Conduct regular executive business reviews, providing insights, surfacing risks, and identifying opportunities for deeper partnership
- Ensure smooth transitions from deployment to adoption by partnering with the Implementation Manager
- Monitor product usage and adoption across large portfolios; intervene to mitigate risks and drive outcomes
- Partner with Sales to uncover and execute expansion opportunities, ensuring seamless customer experience through the sales cycle
- Advocate for customer needs internally by partnering with Product, Engineering, and Support teams to influence roadmap and resolve escalations
- Promote customer advocacy, transforming satisfied brands into champions of Canary
Requirements:
- BA/BS degree
- 5+ years in Enterprise Customer Success, Account Management, or Strategic Consulting—preferably in hospitality technology or SaaS
- Proven ability to manage complex, multi-stakeholder enterprise accounts
- Strong executive communication skills with the ability to influence C-level stakeholders
- Experience in strategic planning and account growth within global or multi-property enterprises
- Collaborative mindset, with proven ability to work cross-functionally with technical and commercial counterparts
- Strong problem-solving skills and ability to manage competing priorities in fast-paced environments
- Project Management Professional (PMP) certification or equivalent experience is a plus