Associate Installation Project Manager

Johnson & Johnson is a leader in healthcare innovation, aiming to improve health outcomes through advanced medical solutions. The Associate Installation Project Manager will be responsible for planning and managing the customer preparation process for capital equipment installations, ensuring site readiness and coordinating with various stakeholders to meet project timelines.

Responsibilities:

• Review and verify capital equipment system and site records, received via Salesforce following the Depuy Synthes Sales Team site evaluation process, with Depuy Synthes Sales Representatives and External Customer Contacts. Ensure that site readiness requirements and proper turnaround time expectations are set with both external customer and internal customer, that customer expectations are noted, and that customers are aware of installation project management processes from the point of initial IPM contact through to equipment delivery and installation
• Forecast revenue timing for projects within your sales regions. Obtain Customer acceptance of understanding for Depuy Synthes Site readiness criteria. Manage Depuy Synthes and Customer/Contractor established timelines to ensure established timeframes and site readiness dates are met. Ensure equipment is not delivered until the site meets minimum site readiness standards. Escalate any challenges in site readiness to Senior Manager, Service Sales and Commercial, as well as Sales & Service Management prior to equipment delivery
• Manage equipment backlog to accelerate the order to cash cycle of the backlog while maintaining a high level of customer satisfaction. Notify Senior Manager, Service Sales and Commercial of equipment backlog without clear path to installation and revenue
• Coordinate and participate in internal pre- and post-installation meetings to ensure all sales order issues are identified and site preparation is completed to Depuy Synthes specifications. Resolve issues encountered and implement corrective actions while communicating to all parties affected
• Initiate, lead, and document communication with customer/customer’s agents and Depuy Synthes Sales and Service personnel involved in each new equipment installation. Includes written concurrence relative to milestones and timelines
• Travel to equipment installation locations if needed and approved by management; manage meetings and evaluation of Field Evaluation Forms to ensure proposed equipment locations will meet Depuy Synthes specifications and regulatory compliance
• Direct and lead the customer through equipment delivery and installation process. Make appropriate suggestions / recommendations to the sales team with respect to equipment location to ensure clinical functionally of the equipment as well as serviceability. Includes obtaining customer agreement on any drawings or documentation that may develop now or in the future
• Responsible to meet or exceed overall project timelines while maximizing installation efficiencies and customer satisfaction
• Comprehensive knowledge and ability to navigate local and federal codes relating to the installation of medical imaging equipment
• Review and/or facilitate coordination of Turnkey opportunities (e.g. review Scope of Works/Divisions)
• Manage Depuy Synthes turnkey projects around Capital Equipment that may develop in the future as required to completion
• Able to manage own work and accomplish objectives through others without supervision
• Manage competing internal and external stakeholder agendas, needs, expectations, and differences to quickly resolve conflicts and progress equipment to installation and revenue recognition under guidance from Sr. Installation Project Management or direct line manager. This developing cross functional skillset will encompass experience within contracting, deal desk, commercial, sales (internal and distributor), supply chain, distribution, external shipping, service organization and customer clinical and administrative teams
• Position may require opportunities and expectations to learn generalized aspects of service maintenance, sales order patterns, and the ability to gather and process information for development of data analytics to be used in business improvement processes and discussions

Requirements:

• Bachelor's degree in business or STEM field required. Advanced Degree preferred
• 1+ years coordinating installation projects within the Medical Device Capital Equipment or SaaS industry as an installation coordinator
• Must have existing strong working knowledge of DePuy Synthes systems (SalesForce), MDS&R, third party shipping and tracking portals, and all processes required to expertly fulfill this job with limited to no daily oversight from date of hire. This experience must encompass how these systems function within DePuy and you must be able to provide guidance to cross functional team members when roadblocks are encountered within this systems
• Required to have functional knowledge of processes developed an in place for complex coordination requirements, contacts, touchpoints, and procedures across multiple DePuy Synthes Business (requirements differ between each) for Joints, Spine, Trauma, and Sports
• Must be extremely flexible, able to identify regular deviations from process that develop with capability to rapidly resolve these deviations, able to work under regular pressure and ambiguity, and able to do so with potentially regular cross functional team member changes that reset experience levels within the organization. Through this ambiguity you must remain the central focal point and SME for continuity and experience for the entire cross functional team in order to maximize revenue recognition within the business
• Able to develop experience coordinating turnkey medical capital equipment projects
• Must possess a technical background strong enough to understand site and equipment technical requirements (HVAC, electrical, mechanical, environmental) to include reading of site specific floor plans, drawings, specifications and working knowledge of CAD
• Able to manage own work and accomplish objectives through others without supervision
• Direct experience leading the installation processes for medical capital equipment or SaaS equipment from the point of pre-sale through installation completion and warranty initiation
• General experience using Microsoft applications (e.g., Word, MS Projects, Excel). Familiarity with Gant charts and other project tracking methods
• Keen understanding of equipment power requirements in diverse customer environments
• Proven ability in developing and maintaining effective internal and external working relationships
• Strong working knowledge of installation process and equipment application
• Proven ability with project management
• Demonstrated excellent organizational and communication skills