Customer Success Manager III, Enterprise

RevolutionParts is a leader in automotive eCommerce solutions, seeking a Customer Success Manager to guide customers towards success. The role involves implementing e-commerce platforms, fostering relationships with clients, and providing insights to enhance customer experiences.

Responsibilities:

• Become a trusted business advisor and primary point of contact for some of our top customers, including OE Retail and Aftermarket accounts
• Help define and create a new customer journey for our eCommerce solutions
• Analyze and interpret key data points that help identify sales growth opportunities
• Communicate clearly the progress of monthly/quarterly initiatives and goal progression to internal and external stakeholders
• Identify key services and products that our customers can benefit from to help improve their ROI
• Develop a trusted advisor relationship with assigned accounts, customer stakeholders, and executive sponsors
• Enact timely and successful recommendations to meet your customers' needs and objectives
• Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders
• Utilize tools to forecast and track assigned account metrics and health
• Enhance department and organization’s reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments
• Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis
• Monitor and analyze customer’s usage of our product
• Responsible for working with the Sales and Onboarding teams to integrate new clients and developing existing client relationships
• Liaise between the customer and all internal teams
• Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations

Requirements:

• 5+ years of previous account management in a SaaS e-commerce technology company
• Previous experience advising customers on digital marketing fundamentals, including SEO, SEM/PPC, email marketing, and paid social strategies
• Strong skills in using Excel to perform data analysis
• Knows key eCommerce industry updates before most people
• Expert level working with eCommerce platforms like Shopify, WooCommerce, Magento, BigCommerce
• Strong verbal and written communication skills
• Proven examples of using AI to improve outcomes in prior roles is expected
• At least 2 years of experience in SaaS eCommerce - preferably in a customer success or similar position
• Bachelor's degree, heavily preferred