Senior Sales Engineer

Ping Identity is a leading company focused on providing secure and seamless digital experiences. As a Senior Sales Engineer, you will leverage your expertise in identity management to support customer success through pre-sales activities and collaboration with the sales team, ensuring that solutions meet both technical and business needs.

Responsibilities:

• Deliver pre-sales activities including solution demonstrations, presentations, technical guidance, proof of concepts, and RfX responses
• Act as the go-to technical expert on Ping Identity solutions for customers, partners, and internal teams
• Establish enduring relationships with customers and become their trusted advisor
• Collaborate with the sales team to deliver revenue. Emphasis during key sales cycle phases of Qualification, Discovery, and Technical Proof Phase
• Coordinate, throughout sales cycle, pre-sales efforts with a post-sales service delivery team
• Leading customer-facing meetings, both through videoconferencing and in-person to, deliver presentations, whiteboarding sessions, and demonstrations of Ping Identity solutions and their value remotely, in-person, and at industry events
• Provide insightful feedback on product enhancements and customer needs to product owners
• Mentoring, both formally and informally, junior team members
• Develop subject matter expert-level knowledge of at least one of Ping Identity's solutions and serve as an expert resource to other Sales Engineers within the organization
• Able to travel 15% to 40% as needed

Requirements:

• Bachelor's degree in computer science or equivalent field, or 5+ years' experience with enterprise-level software systems in a customer-facing role, such as pre-sales, consulting, support, or training
• Proficiency in English; additional languages are beneficial
• Deep knowledge of standard identity protocols: SAML, WS-Fed, OAuth, OIDC, and SCIM as well as experience with REST interfaces
• Deep knowledge of technologies that underly identity solutions: LDAP (including Active Directory), SSL/TLS, PKI, RADIUS, SQL, DNS, JDBC
• Experience with one or more modern programming languages and web technologies: JavaScript, Python, Node.js, HTTP, HTML, CSS, JSON, Java
• Expertise in developing and delivering effective technical presentations, workshops, customized demonstrations, and proof of concepts
• Strong communication and customer service skills
• Adept at linking technical capabilities to customer needs
• Ability to work with a high level of self-direction and/or collaboratively with team and customers
• Knowledge of a subset of the following IAM concepts: Authentication / Authorization / Federation / Single Sign-On / User Lifecycle Management / Provisioning / Governance / Workflow /
• Eagerness to learn; expertise in specific business areas or industry verticals is a bonus
• Familiarity with infrastructure, networking technologies, and cloud service providers
• Able to travel 15% to 40% as needed
• Installation and/or configuration of one or more IAM technologies from ForgeRock, Ping, Okta, Auth0, Sailpoint, CA, Oracle or similar
• Experience with several types of web applications servers and operating systems: Windows, Mac, RedHat, Ubuntu, Apache, Nginx, Tomcat
• Experience with DevOps processes and platforms such as GitHub, Terraform, Kubernetes, and Helm, as well as deployment in major cloud environments (AWS, Microsoft Azure, Google Cloud Platform)
• Successful delivery of a SaaS-based IAM solution
• Experience in Ping multi-tenant SaaS solutions: PingOne SSO, PingID, PingOne MFA, PingOne Verify, PingOne Protect, PingOne Authorize, and DaVinci