Senior Revenue Enablement Manager, Product Success & Customer Success

SpyCloud is on a mission to make the internet a safer place by disrupting the criminal underground. The Senior Enablement Manager, Product Success & Customer Success is responsible for enabling post-sales teams to deliver fast time-to-value and ensure customers understand the value they receive from SpyCloud.

Responsibilities:

• Develop and execute a post-sales enablement strategy aligned to customer lifecycle goals: implementation success, adoption, value realization, expansion, and renewals
• Partner with Product Success and Customer Success leadership to identify gaps, friction points, and enablement opportunities across the customer journey
• Build and maintain post-sales playbooks covering onboarding, implementation milestones, adoption motions, health checks, renewal readiness, and expansion opportunities
• Enable CS and PS teams on consistent execution of lifecycle plays, including handoffs from Sales and collaboration with SEs and Product
• Translate evolving product capabilities into clear post-sales processes and customer-facing workflows
• Own or contribute to high-quality technical documentation in partnership with Product Success and Engineering (e.g., implementation guides, integration patterns, usage workflows)
• Ensure internal-facing documentation is accurate, accessible, and aligned with how teams actually work in the field
• Help standardize demo artifacts, technical walkthroughs, and customer-facing enablement materials used post-sale
• Partner with Revenue Enablement and CS leadership to operationalize value realization frameworks across the customer lifecycle
• Support development and adoption of value models, success plans, and customer-facing ROI narratives tied to SpyCloud use cases
• Enable CS teams to confidently position realized value during QBRs, renewals, and expansion conversations
• Design and deliver enablement programs (live and asynchronous) for CS and PS teams, including onboarding, role-specific training, and ongoing readiness initiatives
• Reinforce consistent messaging around implementation outcomes, adoption success, and value realization
• Partner with Enablement Ops to track adoption, readiness, and effectiveness of post-sales enablement programs
• Work closely with Product, Product Marketing, Sales Engineering, RevOps, and Revenue Enablement to ensure alignment across pre- and post-sales motions
• Act as a connective tissue between teams to ensure customer-facing execution reflects strategy, product direction, and revenue goals

Requirements:

• 6+ years of experience in Enablement, Customer Success Operations, Product Enablement, or a related post-sales role in B2B SaaS (cybersecurity or technical SaaS strongly preferred)
• Proven experience enabling post-sales teams (CS, PS, TAMs, SEs, or similar)
• Hands-on experience creating technical or process documentation for internal or customer-facing audiences
• Strong understanding of post-sales motions, including onboarding, implementation, adoption, renewals, and expansion
• Ability to translate technical concepts into clear, actionable guidance and value-oriented messaging
• Experience with value modeling, ROI frameworks, or success planning methodologies
• Excellent written and verbal communication skills; able to influence without direct authority
• Highly organized, detail-oriented, and comfortable operating across multiple initiatives simultaneously
• Comfortable working within enablement and GTM tool ecosystems (e.g., LMS, content hubs, CRM, CS platforms)
• Data-informed mindset with the ability to measure enablement impact and iterate accordingly
• Experience in cybersecurity, identity security, or fraud prevention domains
• Background in or enabling Technical Account Management, Product Success, or Sales Engineering
• Familiarity with value selling methodologies and customer value realization programs