Technical Program Manager, Integration Management

EnergyHub empowers utilities and their customers to create a clean, distributed energy future. They are seeking a Technical Program Manager to support their Distributed Energy Resource partners in integrating with the platform, managing launches, and facilitating post-launch partner support systems.

Responsibilities:

• Interface with our DER device partners as they integrate against our APIs, enabling more distributed energy resources to participate in our utility programs
• Work with device partner stakeholders to communicate implementation requirements, related technical documentation, identify risks, manage and monitor project schedules in sustainable ways
• Create, manage, and deliver implementation content for partners to utilize from kickoff and throughout the integration process
• Own the triage process for partner issues and bugs – ensuring they get resolved and communicated
• Coordinate with the product, partner, customer success, and engineering teams to represent and help shepherd new partner-related product capabilities through internal evaluation and new product development processes
• Monitor the progress of partners to ensure they move through our process, either escalating where appropriate, influencing the partner to accelerate its integration, or ensuring the teams scale up/down their engagement based on partner priority and demonstrated motivation
• Facilitate a system for how technical specs are maintained and delivered to partners, in collaboration with product and engineering teams
• Other duties as assigned

Requirements:

• 5+ years of experience leading large cross-team initiatives
• A strong understanding of the software development lifecycle (SDLC) and related technologies
• Experience working in a consulting environment, or otherwise experience coordinating with third-party business and technical teams
• The ability to understand and discuss technical concepts with engineering teams
• Proven experience building new processes and rolling them out to teams and departments
• Comfortable working with stakeholders of all levels
• Ability to translate technical concepts for business stakeholders
• A working knowledge of the Utilities industry and/or relevant device manufacturers (Thermostat, Battery, EV, etc) and supporting business processes