Sr, M365 Engineer Analyst

Panasonic North America is committed to improving lives through innovation and technology. The Microsoft 365 Solutions Analyst will assist in the implementation, management, and optimization of Microsoft 365 solutions to enhance productivity and collaboration within the organization.

Responsibilities:

• Serve as Subject Matter Expert, assisting in the deployment and configuration of Microsoft 365 applications and features, including but not limited to Teams, SharePoint, Purview, Power Automate, and Copilot AI solutions
• Provide level 3 support and troubleshooting for Microsoft 365-related issues, ensuring timely resolution and minimal disruption to business operations
• Participate in gathering and analysis of business requirements for software solutions
• Conduct training sessions and create documentation to help end-users effectively utilize solutions on the M365 platform, including Generative AI prompting best practices
• Monitor and analyze usage patterns to identify opportunities for improving user adoption and productivity
• Stay up-to-date with the latest Microsoft 365 features and updates, and recommend best practices for their implementation

Requirements:

• Bachelor's degree in Computer Science, Information Technology, or a related field required
• 7+ years of progressive hands-on experience administering and engineering Microsoft 365 environments (break/fix activities, engineering of complex implementations, and migrations)
• Strong technical skills required
• Strong experience with Microsoft 365 Security and Compliance
• Experience with Microsoft Azure, eDiscovery, Retention, DLP, etc
• Progressive experience in a technical customer service environment
• Proficient knowledge of Microsoft Windows operating systems
• Expertise in coordination and escalation to Microsoft support and ability to coordinate with first- and third-party software vendors as needed for resolution of business-impacting problems
• ITIL and Agile Methodology experience
• Proven strong sense of initiative and tenacity
• Strong problem-solving skills and attention to detail
• Identify and research problems
• Determine logical solutions
• Use broad systems thinking
• Be creative/innovative
• Excellent verbal and written communication skills
• Solid teamwork and interpersonal skills
• Communicate plans, status and issues to management and relevant stakeholders on a regular basis
• Ability to influence and persuade management on areas of business improvement and platform best practices is a significant competency
• Remote role
• Must be available for occasional on call support as required
• This position will require travel as needed, but less than 5%
• Industry Certifications are preferred
• Experience with OKTA a plus
• Experience with ServiceNow a plus