Key skills
Enterprise customer experienceMedical documentation knowledgeProject managementTechnical skillsCommunication skillsCreative problem solvingCustomer mindsetProficient in Microsoft OfficeProficient in Google SuitePresentation skillsConflict resolutionDetail orientedAdaptabilityCAISaaSProject ManagementCommunicationProblem SolvingCustomer Success
About this role
Suki is a leading technology company that provides AI voice solutions for healthcare. As an Associate Customer Success Manager, you will collaborate with Enterprise Customer Success Managers to drive the successful implementation and adoption of Suki with major health system clients, ensuring exceptional delivery on key success metrics.
Responsibilities:
- Ability to communicate both internally and externally with professionalism in person, on video, on the phone, and over email with C-level executives, providers and colleagues
- You thrive in a fast-moving organization that uses light-weight processes and cutting-edge technology to have a huge impact
- You can be counted on to consistently deliver high-quality work
- You are obsessed with the customer experience. You can translate key consumer needs into business and product requirements. You have an innate understanding of user behavior, and ensure users are receiving 100% quality service
- You find joy in providing At The Elbow training to clinicians on our products. You are able to authentically speak to the value of Suki, engage on potential motivations and advise clinicians on how to adapt their workflow to incorporate Suki
- You need a high degree of attention to small details along with the ability to quickly iterate on our deployment playbooks and processes
- You will need to develop a deep understanding of our product and how it integrates with EMRs. You will be able to incorporate this into your training approach for our enterprise clients and end users
- You are willing to travel extensively (up to 50%, as needed) across the US to engage clients and deploy our products
- You will need to work flexible hours based upon client’s and providers’ schedules in different time zones across the US
Requirements:
- 3+ years of enterprise customer facing experience within healthcare SaaS
- Exceptional communication, presentation, and conflict resolution skills
- Ability to think critically, prioritize effectively and communicate expediently
- Strong project management skills
- Creative problem solving skills
- Strong understanding of medical documentation and clinical workflows
- Proficient in Microsoft Office, Google Suite and Microsoft office