Manager, Know Your Customer

Circle is one of the world’s leading internet financial platform companies, building the foundation of a more open, global economy through digital assets. The Manager, Know Your Customer (KYC) will oversee the day-to-day management of Circle’s KYC team, ensuring efficient customer onboarding and compliance processes while leading a team of analysts to drive quality and risk-based decision-making.

Responsibilities:

• Overseeing customer KYC, onboarding and periodic review processes specialized due diligence , including the documentation of policies, procedures
• Manage case volumes across workflows to ensure timely execution and consistent adherence to service-level agreements (SLAs)
• Oversee the drafting quality of Customer Risk Acceptance memos by delivering constructive feedback that drives comprehensive risk identification, sound mitigations, and crisp, decision-ready writeups
• Lead and develop a team of KYC analysts, driving quality, consistency, and risk-based decision-making across onboarding and review activities
• Lead customer compliance walkthroughs and reviews of clients’ programs and controls, identify gaps/deficiencies, while partnering constructively with stakeholders to deliver a strong customer experience
• Identify, design, and implement AI-driven enhancements to KYC workflows to improve efficiency, scalability, and analytical rigor
• Collaborating with Commercial teams and acting as a point of escalation for complex issues
• Ensure the highest standards of documentation, audit readiness, and quality assurance across all onboarding and periodic review processes
• Partnering with Circle’s engineering and product teams to ensure Compliance Operations is supported with the most effective tools and technological support
• Monitor regulatory, enforcement, and industry developments in the digital asset ecosystem, proactively adapting KYC and AML processes
• Build strong cross-functional partnerships with QA, Monitoring & Testing, Audit, and exam teams

Requirements:

• 10+ years of relevant experience in AML and KYC reviews for corporate customers, including designing, managing, and implementing scalable KYC processes and governance frameworks
• 3+ years of experience managing teams of analysts, driving performance, quality, and operational excellence
• 2+ years of relevant crypto experience
• Demonstrated experience leveraging AI-enabled tools within compliance or KYC workflows, with the ability to implement responsible AI-driven enhancements while maintaining regulatory defensibility and strong internal controls
• A passion for harnessing the power of digital currency, blockchain technology, and emerging technologies — including AI — to modernize financial crime compliance operations
• An innovative and solution-oriented mindset, with a track record of identifying inefficiencies and implementing practical, technology-driven improvements
• Proven ability to collaborate cross-functionally with Product, Engineering, and Business stakeholders to operationalize compliance requirements into scalable systems
• Experience and comfort operating in a rapidly evolving regulatory and technological environment, with the agility to adapt to change and continuously upskill
• Strong leadership, relationship management, and project management skills, with the ability to drive initiatives from concept through implementation
• Strong executive presence and communication skills, with the ability to engage effectively with internal and external stakeholders
• Bachelor's degree required
• Experience in RegTech, FinTech, consulting, or digital asset environments preferred
• CAMS, CFCS, CFE, or similar certification preferred
• Proficiency in Google Workspace, Slack, and Mac environment; familiarity with AI-assisted research or workflow tools strongly preferred
• Quantitative, technical, or data-oriented degree preferred