Customer Success Manager

Axon is on a mission to Protect Life, focusing on safety and justice issues through their devices and cloud software. The Customer Success Manager will own a book of customers on the SMB side of Law Enforcement, providing support to drive adoption and resolve potential issues.

Responsibilities:

• Serve as the main point of contact for a broad portfolio of customers to provide day-to-day support
• Conduct regular training webinars and calls
• Develop a deep understanding of Axon’s product line and ensure proper implementation in every customer’s environment
• Learn and share industry best practices in order to solve customer needs
• Work with Axon’s Support team and other cross-functional teams to manage customer escalations

Requirements:

• Bachelor's degree or equivalent experience
• 3+ years' experience in a customer-facing role
• Proven track record of successfully building and nurturing customer relationships
• Self-motivated, team-oriented, responsible, and focused on exceeding customer expectations
• Exceptional organizational, presentation, and communication skills, both verbal and written
• Demonstrated ability to deal with change and excel in high-stress situations