NTT DATA North America is a leader in outsourcing services and automation, seeking a Program Manager for their Clinical Imaging Fleet Program. The role involves overseeing the successful delivery of a complex program focused on portable clinical imaging assets, requiring strategic collaboration across teams and effective project management.
Responsibilities:
- Lead the execution of a complex, multi market Fleet Program involving fixed and portable clinical imaging assets—primarily portable ultrasound devices
- Deliver program outcomes within defined scope, time, quality, and budget constraints while managing moderate level risks and dependencies
- Conduct strategic program planning, facilitate executive level communication, and resolve complex cross-functional issues
- Serve as the connective tissue across teams, vendors, and organizational units to ensure alignment and remove roadblocks
- Partner closely with project managers across markets who oversee device specific deployments
- Work collaboratively with CI leadership (including Jill, Michael, and the broader team of six) to advance program goals
- Support oversight of project scheduling, requirements documentation, scope management, budgeting, and status reporting across multiple related projects
- Leverage the expertise of project managers within the CI structure and influence outcomes through coordination—not direct supervision
- Provide hands-on assistance where necessary, especially around planning and workflow management of device installations
- Manage and track the delivery flow for portable ultrasound devices, ensuring readiness, installation, and deployment activities are on schedule
- Utilize tools such as ServiceNow and Google Workspace for documentation, tracking, and communication
- Ensure alignment with technology lifecycle processes and organizational standards
Requirements:
- Healthcare experience is a must—particularly within clinical imaging or medical device environments
- Experience managing complex, multi project programs with cross-functional stakeholders
- Strong background in project estimating, scheduling, tracking, and implementation planning
- Demonstrated ability to ramp up quickly in new environments and manage competing priorities
- Proven influencing skills; able to lead without direct authority and work across departments and reporting structures
- Ability to assess risk, communicate proactively, and implement contingency plans
- Experience working in large, multi platform technology or clinical environments
- Familiarity with ServiceNow and Google Workspace tools
- Bachelor's degree in a technical or related field required
- Clinical Imaging (CI) background, particularly with device deployment workflows
- Experience supporting device installation programs (any device type)
- PMP certification preferred but not required—experience is more important than credentials
- MBA or related advanced degree