Key skills
Cloud software developmentMicroservices architectureUI software developmentLeadership skillsEffective communicationAnalytical skillsTroubleshooting skillsAccountabilityMentoringTeam playerReactGCPCRMScrumLeadershipCommunication
About this role
Five9 is a leading provider of cloud contact center software, dedicated to enhancing customer experience. They are seeking a Senior Manager of Engineering to lead a team responsible for integrating Five9 software into CRM systems and expanding APIs for customization of the platform.
Responsibilities:
- Mentor staff to develop their full potential with 1:1’s, appraisals, training, career development, recruitment, and performance in accordance with company practices
- Work with Product team, and scrum teams to make sure the backlogs are properly groomed, requirements are defined and delivery of product using our cloud train best practices
- Perform code reviews, guide software architecture and technical decisions
- Drive the team to manage customer expectations of uptime and performance by defining and reviewing SLO/SLI's, developing metrics to measuring as such and maintaining for all the services
- Measure team performance and results to drive focus and inspire top performance
- Report on progress of schedules and tasks to senior leadership and program management
- Develop and manage collaborative relationships with vendors for utilized components and/or services
- Participate in on-call escalation rotations for provided services
Requirements:
- 10+ years of industry experience with 2-4 years as leading teams to deliver customer facing products
- Experienced in leading, coaching, and mentoring Software Development teams and delivering high quality software together with them
- Effective communication (verbal, writing and presentation) and leadership skills are essential
- Experience in developing software in cloud (GCP), microservices architecture is a must
- Experience of developing UI software, knowledge of modern UI frameworks and technologies: React, micro frontends
- Work with Architecture team and senior staff to set technical direction of team
- Self-motivated, strong sense of accountability, good team player, able to handle multiple tasks at once and work independently with minimal supervision