Virtual - Customer Account Business Sales Representative

Comcast is the nation’s largest technology provider to small businesses and one of the leading service providers to the Enterprise market. The role involves supporting Comcast Business Services by retaining and growing the existing customer base, driving sales and revenue through solution-based selling, and enhancing customer satisfaction via regular contact and problem resolution.

Responsibilities:

• Retain business customers by mining and growing accounts through solution based selling and account management via the telephone
• Make outbound calls to accounts to achieve sales quota metrics
• Prepares sales documentation, activity reports and forecasts, as required
• Creates proposals for customers related to the proposed solution and new sales opportunities
• Develop customer relationships through regular customer contact via the telephone
• Drive both sales growth and account retention by introducing various products and services available through Comcast Business
• Document effectively and accurately conversations and contact information into client management system
• Work with customers to minimize down-grading or leaving Comcast
• Ability to function in a closely monitored environment, including continual monitoring of customer calls and productivity levels
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary
• Other duties and responsibilities as assigned

Requirements:

• High School Diploma / GED
• 2-5 Years of Relevant Work Experience
• Customer-Focused
• Workplace Organization
• Persuasion
• Adaptability
• Technical Knowledge
• Resilience
• Critical Thinking Problem Solving
• Communication
• Professional Integrity