Axon is a company dedicated to protecting life through innovative technology. They are seeking a Sr. Technical Implementation Engineer to lead the implementation of their solutions for public safety agencies, ensuring a seamless onboarding experience for customers in 911 centers across the nation.
Responsibilities:
- Lead on-site and remote implementation of Prepared’s solutions for public safety agencies, including hardware setup and system integrations
- Serve as the primary technical point of contact during customer onboarding and early adoption, working closely with project managers and client stakeholders
- Configure, ship, and support Prepared’s proprietary hardware and assist customers in integrating with their existing systems
- Provide Tier 2 technical support and troubleshoot escalated issues from the customer support team
- Collaborate cross-functionally with Engineering, Product, Support, and Customer Success teams to provide real-time feedback and improve implementation processes
- Contribute to process and documentation improvements that enable future team scaling and first-call resolution by Support
Requirements:
- You have direct experience working with public safety systems (e.g., 911 call handling, CAD, radio consoles, logging recorders)
- You've previously worked in technical field services, implementation, or installation roles with a strong customer-facing component
- You're comfortable traveling up to 50% of the time for on-site deployments
- You work autonomously and own projects end-to-end, proactively identifying and resolving issues
- You thrive in cross-functional environments and enjoy partnering with Engineering and Product to refine new workflows
- You take initiative, communicate clearly, and leave things better than you found them