Sr. Technical Implementation Engineer, Prepared by Axon

Axon is a company dedicated to protecting life through innovative technology. They are seeking a Sr. Technical Implementation Engineer to lead the implementation of their solutions for public safety agencies, ensuring a seamless onboarding experience for customers in 911 centers across the nation.

Responsibilities:

• Lead on-site and remote implementation of Prepared’s solutions for public safety agencies, including hardware setup and system integrations
• Serve as the primary technical point of contact during customer onboarding and early adoption, working closely with project managers and client stakeholders
• Configure, ship, and support Prepared’s proprietary hardware and assist customers in integrating with their existing systems
• Provide Tier 2 technical support and troubleshoot escalated issues from the customer support team
• Collaborate cross-functionally with Engineering, Product, Support, and Customer Success teams to provide real-time feedback and improve implementation processes
• Contribute to process and documentation improvements that enable future team scaling and first-call resolution by Support

Requirements:

• You have direct experience working with public safety systems (e.g., 911 call handling, CAD, radio consoles, logging recorders)
• You've previously worked in technical field services, implementation, or installation roles with a strong customer-facing component
• You're comfortable traveling up to 50% of the time for on-site deployments
• You work autonomously and own projects end-to-end, proactively identifying and resolving issues
• You thrive in cross-functional environments and enjoy partnering with Engineering and Product to refine new workflows
• You take initiative, communicate clearly, and leave things better than you found them