Key skills
Product MarketingCX SolutionsAI Co-pilotKnowledge ManagementStorytellingCross-functional CollaborationFast LearnerPresentation SkillsAttention to DetailGoAILeadershipProduct ManagementCustomer SuccessSales
About this role
Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. They are seeking a Senior Product Marketing Manager, Agent Empowerment to define the positioning of their agent empowerment portfolio and help customers understand the business value of augmenting human agents with AI.
Responsibilities:
- Develop clear, compelling messaging that differentiates the Five9 agent empowerment solutions - Agent Assist, Summaries, Transcription, and AI Knowledge - across target personas, including contact center, CX, and operations leaders
- Own go-to-market strategy for agent empowerment products, including positioning, messaging, launch planning, use cases, customer stories, sales enablement, and adoption strategies
- Partner with sales, solutions consulting, and customer success teams to create impactful narratives, collateral, and training that drive acquisition, conversion, and expansion
- Serve as the subject-matter expert on the competitive landscape for agent assist, AI co-pilot, and knowledge solutions, translating insights into clear differentiation and sales guidance
- Create high-impact customer- and sales-facing content, including presentations, videos, webinars, product overviews, and enablement tools
- Work closely with demand generation and brand teams to support integrated marketing campaigns, website content, and thought leadership focused on agent empowerment
- Collaborate with product management to deeply understand product vision and roadmap, bringing market and customer insights to influence future innovation
- Represent Five9 at conferences, webinars, analyst briefings, and customer events
Requirements:
- Bachelor's degree in Business, Marketing, or a related field; MBA preferred
- 5+ years of product marketing (or equivalent) experience, with demonstrated success in CX, CCaaS, agent assist, AI co-pilot, or knowledge management solutions
- Strong storytelling, messaging, and presentation skills
- Proven ability to work cross-functionally with product, sales, and marketing teams
- Fast learner who thrives in a dynamic, fast-paced environment and brings attention to detail
- MBA preferred