Senior Program Manager, AI Literacy & Enablement

Blackbaud is a remote-first company focused on social impact, seeking a Senior Program Manager for AI Literacy & Enablement. This role is crucial for designing and implementing an enterprise-wide AI Literacy program, driving responsible AI adoption, and empowering teams to leverage AI tools effectively and ethically.

Responsibilities:

• Define and execute the AI Literacy roadmap, and success metrics aligned with Blackbaud’s enterprise AI goals
• Establish proficiency frameworks tailored to diverse audiences (e.g., product teams, customer success, leadership, and technical staff)
• Build and scale engagement initiatives including internal communications, adoption campaigns, role-specific playbooks, and a network of AI Champions
• Design and deliver multi-modal learning experiences (e.g., workshops, e-learning, simulations, office hours) that embed Responsible AI principles
• Collaborate with Legal, Compliance, and Governance to operationalize Responsible AI standards, including acceptable use, data handling, and risk mitigation
• Ensure all training and enablement materials reflect current governance policies and ethical AI practices
• Partner with Learning & Development, Product Management, Engineering, and Knowledge Management to align AI enablement with platform capabilities and business needs
• Coordinate with Marketing and Communications in alignment to the AI Certification for Social Impact and to develop client-facing materials and represent Blackbaud’s AI Literacy efforts externally
• Define and track adoption, engagement, and proficiency metrics; use insights to iterate and improve program effectiveness
• Support certification pathways and continuing education initiatives, where applicable
• Represent Blackbaud’s AI Literacy program at industry events, client engagements, and public forums
• Stay abreast of emerging trends in generative AI, legal tech, and AI regulation; translate insights into actionable updates for internal stakeholders

Requirements:

• 8+ years of proven experience leading enterprise-wide learning or enablement programs, ideally in AI, data, or technology domains
• Deep understanding of responsible AI principles, governance frameworks, and change management best practices
• Exceptional communication and executive presence; comfortable presenting to senior leadership and external audiences
• Strong collaboration skills with cross-functional teams including Legal, Compliance, Engineering, and L&D
• Experience designing and delivering scalable learning programs using modern instructional design methodologies