Epic Project Management - Remote

NTT DATA North America is a leading business and technology services provider, and they are seeking an Epic Project Management professional to join their team. The role involves planning, coordinating, and delivering complex Epic infrastructure projects, including system migrations and new infrastructure builds.

Responsibilities:

• Develop comprehensive project plans, timelines, and milestones for Epic infrastructure platform build, cutover plans and migrations
• Define scope, deliverables, and resource requirements in alignment with Epic’s System Requirements (SR) and project standards
• Ensure adherence to Epic’s System Pulse program and infrastructure readiness criteria
• Act as the primary liaison between Epic TS (Technical Services), internal IT teams (network, server, storage, security), application teams, and third-party vendors
• Facilitate communication across technical and clinical stakeholders to align infrastructure tasks with overall Epic deployment goals
• Coordinate dependencies across teams (e.g., ECSA, AD, Citrix, database, backup/DR)
• Identify infrastructure and migration-related risks, constraints, and blockers, and work proactively to resolve them
• Manage escalations, change requests, and impact assessments related to infrastructure delays or failures
• Ensure business continuity during migrations, upgrades, or system cutovers
• Oversee validation of infrastructure components like servers, storage, network connectivity, Citrix/VDI, Active Directory, and backup systems to meet Epic’s specifications
• Coordinate environment builds (PRD, TST, DEV, TRN, etc.) and ensure completion of Epic Infrastructure Checklists
• Collaborate with Epic’s TS team to complete required technical reviews (e.g., Technical Go-Live, System Load Testing, etc.)
• Lead planning and logistics for infrastructure readiness leading up to go-live, including cutover plans, final validations, and contingency strategies
• Coordinate with operational and technical support teams to ensure smooth transition to steady-state support after migration or implementation
• Conduct post-go-live reviews and lessons learned to refine future infrastructure project execution

Requirements:

• Develop comprehensive project plans, timelines, and milestones for Epic infrastructure platform build, cutover plans and migrations
• Define scope, deliverables, and resource requirements in alignment with Epic's System Requirements (SR) and project standards
• Ensure adherence to Epic's System Pulse program and infrastructure readiness criteria
• Act as the primary liaison between Epic TS (Technical Services), internal IT teams (network, server, storage, security), application teams, and third-party vendors
• Facilitate communication across technical and clinical stakeholders to align infrastructure tasks with overall Epic deployment goals
• Coordinate dependencies across teams (e.g., ECSA, AD, Citrix, database, backup/DR)
• Identify infrastructure and migration-related risks, constraints, and blockers, and work proactively to resolve them
• Manage escalations, change requests, and impact assessments related to infrastructure delays or failures
• Ensure business continuity during migrations, upgrades, or system cutovers
• Oversee validation of infrastructure components like servers, storage, network connectivity, Citrix/VDI, Active Directory, and backup systems to meet Epic's specifications
• Coordinate environment builds (PRD, TST, DEV, TRN, etc.) and ensure completion of Epic Infrastructure Checklists
• Collaborate with Epic's TS team to complete required technical reviews (e.g., Technical Go-Live, System Load Testing, etc.)
• Lead planning and logistics for infrastructure readiness leading up to go-live, including cutover plans, final validations, and contingency strategies
• Coordinate with operational and technical support teams to ensure smooth transition to steady-state support after migration or implementation
• Conduct post-go-live reviews and lessons learned to refine future infrastructure project execution