Program Manager, Digital Scheduling and Access (Epic Certified) - Remote

Cedars-Sinai is a leading healthcare organization recognized for its excellence in health technology. The Digital Scheduling and Access Program Manager will oversee the implementation of digital scheduling tools, manage project resources, and collaborate with stakeholders to optimize scheduling processes.

Responsibilities:

• Oversee the implementation of the EIS digital scheduling tools across specialties
• Assist the Cadence and MyChart teams with design decisions needed
• Determine resource allocation and planning needs
• Create project documentation tools to support the work
• Maintain tasks and milestones according to the project timelines
• Ensure the Cadence scheduling tools (decision trees, Fast Pass, scheduling tickets) are implemented as planned
• Ensure the MyChart scheduling tools (open, direct, and scheduling tickets) are implemented as planned
• Oversee the post-live specialty check-ins required for both MyChart and Cadence
• Be the point person for Cadence and MyChart scheduling-related escalations
• Identify and mitigate risks that could impact program success
• Ensure pre-requirements for launching digital tools are addressed with operational access optimization and change management prior to the EIS project kickoff
• Assist with driving standardization of scheduling workflows across all clinics
• Make data-driven decisions on workflow optimizations, engaging stakeholders as needed
• Create project requests and track optimization requests
• Participate in all scheduling-related meetings to maintain continuity and support decision-making
• Deliver regular status updates at key leadership meetings
• Develop and monitor key performance indicators (KPIs) to evaluate the effectiveness of digital programs and consistently report findings to leadership
• Develop a toolkit for managing and tracking the digital scheduling tools implemented
• Manage Cadence and MyChart risks and post go-live support
• Ensure and/or create lessons learned documentation from EIS and operations and report out to EIS leadership

Requirements:

• Five (5) plus years' experience in portfolio, program, and/or project management with a successful project management track record in full life cycle information technology implementation projects, with a proven record of execution to time and budget
• Epic, or other supporting software certified in relevant module required
• High School Diploma/GED
• Healthcare IT portfolio or program management with the ability to manage large-scale IT systems implementations preferred
• Related work experience in clinic/outpatient healthcare setting, and/or clinic call center preferred
• Bachelor's degree in Healthcare, Management, Business or related field preferred
• Epic Certification in one or more of the following modules: Cadence, MyChart, Referrals, and/or Ambulatory