Sales Development Representative: (Including Weekend Coverage)

Crimson Education is a global EdTech company aiming to transform education through personalized technology. The Sales Development Representative will be the first point of contact for incoming leads, managing and qualifying them to ensure a smooth customer experience across various programs.

Responsibilities:

• Making calls and responding to enquiries from leads to qualify them for sales processes, ensuring that data is diligently and accurately entered and managed within Crimson’s Client Relations Management (CRM) system, Salesforce
• Updating the record of these leads and tracking their movements to the next stage of the sales pipeline in Salesforce
• Schedule meetings for the leads to meet with Crimson’s Academic Advisors
• Establish, develop and maintain positive and professional customer interactions and relationships for Crimson
• Continuously improving sales techniques, processes and enhancing industry knowledge

Requirements:

• Proficient in English - Spoken/Written
• Experience in Customer Service, Customer Success
• Excellent communication skills
• Excellent organisation skills
• Professionalism, Time and Stress Management, Confidence, Positive attitude (patience, empathy), Willingness to learn and go the extra mile
• Experience in the Education or professional services (e.g. marketing agency, financial services, management consulting, hospitality, etc.) sector and using CRM (Salesforce) and multiple systems and platforms
• Experience in US college admissions