Key skills
Retail Systems ImplementationStakeholder ManagementProject ManagementProject Management ToolsAnalytical MindsetRisk ManagementAgile CertificationMBACommunication SkillsCross-Functional CollaborationAICRMERPJiraAgileProduct ManagementCommunication
About this role
Keystone Recruitment is seeking an experienced Project Manager to support Retail Operations and Technology initiatives for a growing direct-to-consumer retail organization. This role is responsible for managing complex, cross-functional projects that power retail store experiences, systems implementation, and operational excellence.
Responsibilities:
- Lead cross-functional initiatives from planning through execution and delivery
- Break down complex programs into structured, actionable workstreams
- Manage timelines, milestones, risks, and dependencies
- Provide clear status updates and executive-ready reporting
- Drive implementation and enhancement of retail technologies, including:
- POS (Point of Sale)
- ERP systems
- CRM platforms
- Audio/Visual systems
- In-store demo technologies
- Partner with enterprise systems and product teams to ensure seamless integrations
- Serve as liaison between technical and non-technical stakeholders
- Translate technical requirements into clear execution plans
- Collaborate with Retail Operations, Product Marketing, Enterprise Systems, Retail Design, Finance, and Product Management
- Navigate ambiguity while maintaining execution velocity
- Identify risks and proactively implement mitigation strategies
- Apply structured project management methodologies
- Improve workflows and drive continuous optimization
Requirements:
- Bachelor's degree required
- 5+ years of project or program management experience within: Direct-to-Consumer (DTC) retail, Consumer electronics, Technology organizations, Premium hospitality environments
- Hands-on experience implementing retail systems (POS, ERP, CRM, AV, demo technologies)
- Proficiency with project management tools (JIRA, Asana, MS Project, Wrike, etc.)
- Strong communication and stakeholder management skills
- MBA or advanced degree
- PMP, Agile, or equivalent certification
- Experience leveraging AI tools to enhance productivity and execution
- Strong analytical mindset with a data-driven approach
- Proven ability to influence stakeholders at all organizational levels