Technical Project Manager III (Remote)

Keystone Recruitment is hiring a Technical Project Manager III on behalf of one of their enterprise technology clients. This role supports high-impact retail technology initiatives focused on in-store demo systems and operational infrastructure, ensuring smooth deployment and high uptime across connected retail hardware ecosystems.

Responsibilities:

• Monitor retail technology performance dashboards and translate system data into concise operational updates
• Organize and triage incoming technical issues from retail teams
• Develop troubleshooting documentation to improve field usability and maintenance efficiency
• Manage relationships with technical support partners and scale support processes as needed
• Coordinate demo content rollouts and software updates across connected hardware devices
• Serve as the operational point of contact for external technical vendors, ensuring SLAs are met
• Partner with analytics and demo teams to define KPIs and optimize engagement and uptime metrics
• Support deployment and iteration of retail demo systems and device management solutions
• Track program budgets related to maintenance and operational support
• Manage vendor Statements of Work (SOWs)

Requirements:

• 5+ years of experience in technical project or product management
• Strong understanding of hardware and software development processes
• Experience using project and bug tracking tools such as JIRA or Asana
• Ability to manage complex, cross-functional programs
• Strong stakeholder management and communication skills
• Experience navigating dynamic organizational environments
• Proven conflict resolution and risk mitigation skills
• Bachelor's Degree in Electrical, Electronics, Mechanical, or Computer Engineering
• Experience working with retail device ecosystems or interactive display technologies