Implementation Project Manager - Mobility

automotiveMastermind Inc. is a leading provider of predictive analytics and marketing automation solutions for the automotive industry. As an Implementation Project Manager - Mobility, you will guide new customers through the implementation lifecycle, improve procedures, and communicate with various stakeholders to ensure a seamless onboarding process.

Responsibilities:

• Become an influential leader within the Onboarding team assisting management with key items such as ticket escalation, process improvements and liaison across the Product organization
• Assist management with mentorship of new team members
• Consolidate, Improve and/or Modify Onboarding Playbook Documentation
• Own and manage all facets of the Onboarding process for new customers, when applicable
• Query and extract data using common computer language’s
• Communicate status updates and next steps by phone and email to internal stakeholders and customers
• Obtain customer data, ingest it into our systems, and test the quality and expected functionality
• He/She is able to manage multiple ongoing projects and client facing communication
• Quickly own and resolve relevant support tickets, explain the breakdown, and suggest process improvements for recurring cases
• In parallel, be the initial point of escalation of support tickets, when applicable
• Work diligently and collaboratively with members of other teams to meet or exceed communicated Service Level Agreements
• Communicates with clarity against the work they are leading and ensures that the priorities of others are considered
• Applies critical thinking along with solutions to issues or problems that may occur with a comprehensive view
• Uses judgment to identify and resolve day-to-day problems
• Recognize setbacks plus risks to goals/metrics and escalate as required
• Become a subject matter expert in the dealership management system and data extraction topics
• Prioritize and manage concurrent work streams with minimal supervision
• Analyze the team’s current processes and suggest/ implement process improvements
• Assist in building reports in Salesforce for the appropriate business need (when applicable)

Requirements:

• 2+ years of relevant professional experience in a fast-moving company or in the auto industry
• Has experience leading a team and/or an entire process
• Strong project management skills with accountability for meeting defined deadlines; ability to effectively manage multiple projects concurrently
• Strong interpersonal and communication skills with the ability to lead complex discussions across departments when needed
• Comfortable with technology and has a strong understanding of process-based tools
• Proficient user of Microsoft Office 365
• Intermediate SQL/ Google BigQuery knowledge
• Salesforce.com experience
• A natural leader and team player
• Collaborative and solutions oriented
• A clear and succinct verbal and written communicator
• One who enjoys process and mastery of technical detail
• Proactive and assumes an ownership mindset
• Power BI knowledge/experience a plus
• Project Management experience a plus